Hello everyone,
Is there a newsletter or something like that to keep OTRS users up-to-date
on the goodies that the developers are working on ? Where can I find it ?
If there's no such thing ... Does anybody know if OTRS will become less
conservative about the use of _javascript_/AJAX technology ?
Hello Jeff,
If you use Fedora and setting the Unix filesystem permissions doesn't help,
it might also mean that SELinux is causing the problem.
Recently I had to install a web app on a Fedora system and whatever
I tried with permissions, the web app could only write in /tmp.
That was caused by S
Really should have used 'reply to all' ...
Quoting Eric Veltman <[EMAIL PROTECTED]>:
Hello Oliver,
I'm not an OTRS expert yet, but I think you can best do this with
a generic agent. A generic agent is a "job" that runs periodically.
If I remember correctly, you
Hello everyone,
Question : Does anyone know a way to link a single ticket to multiple customers
? Or at least display it in the customer frontend for multiple customers ?
Background :
We want to be able to provide more feedback to our customer on the progress
of tickets. If a ticket is acknowled
, so do I also have to change the Perl code
that uses this template ? Any tips ?
Best regards,
Eric Veltman
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Anyone ?
Quoting Eric Veltman <[EMAIL PROTECTED]>:
Hello everyone,
When I saw the 1.3 manual, I noticed it contains a lot more information
than the 2.0 manual that can be viewed on doc.otrs.org.
Has the manual been split up for 2.0 and if so, where's the other part ?
And if not, d
gards,
Eric Veltman
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