[otrs] AutoResponse

Hello When i receive a email and includes a CC, when i send the autoresponse it doesn't send email to the CC. The same thing happens when i try to compose a email in a replay to a email that brings CC. There is any way to resolve this ? Thanks in advance Filipe H

[otrs] Permissions in free fields

Hello It is possible to change or input information in the free fields without be the owner of the ticket ? Thanks Filipe H ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://li

[otrs] Contact customer (phone)

Hello I'm testing OTRS with good results, but i've a question. It's possible to have templates in then Contact customer (phone) like in the Compose Answer (email)? The problem is that we contact other áreas regarding a ticket via phone and must have a template diferent for the ticket queue Regard

[otrs] Customer history search

Hello I'm testing the new version 1.2.2 and when i search for the CustomerID in the Utilities, it is possible to show the Customer data in the search results ? Any help would be appreciated. Thanks Filipe H ___ OTRS mailing list: otrs - Webpage: htt