Hi,
if there is a ticket in the Queue that I want to close and that I dont need
to add additional
comments to, a one-click closing function would be great, when the internet
is slow it
would save a lot of time...
bb, Florian
- Original Message -
From: "Neil Gow" <[EMAIL PROTECTED]>
To
hi there,
is it possible to go directly to the queue overview after having replied to
a ticket
and set that state to "closed successfully" ?
with the current settings i just go to the detailed view of the ticket,
which i never need
after having already replied to it.
thanks in advance,
--Floria
Hi AleX,
is this question still up to date or do you come along with Martin's
close.pl which is even
though a "hack" still much cleaner than mine php script.
I could make a clean version of it and post it here or on some website but I
am not sure
if that makes sense if Martin wants to implement t
queue as .
>
> Guenther
>
but isnt it neccessary in this way to move the spam mails into the
"spam"-queue by hand
(1 click per mail)?
Flo
> Anders Hinding schrieb:
> > Hello,
> >
> > first a thank you to Florian Gattung for the suggestion as to how to
clo
Hello there, I had the same problem and i wrote a small PHP-Script which
helped me out here:
basically, the idea is to selects the "bad" emails from the article table,
reads out the ticket_id and then removes
these in the "tickets" table. here's how i did it:
(of course, you have to select your d
Hi Chris,
thank you for the very fast answer, I've just tried it out and it works
perfectly!
Martin: A good idea to add it to the documentation... I can hardly imagine
Chris
and me were the first people that wanted to do this.
An even better way would be to have these definable via the Admin Int
order?
what I would prefer is:
address
default-answer-text
signature
quote
is that anyhow possible?
thanks in advance,
Florian Gattung
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To
hi there,
well i am using 6.0.2800.1106.xps2.030422-1633 (german) and its using fine.
you might
have a try @ http://www.shellfire.de/otrs
or even
http://www.shellfire.de/otrs/somestuffhere/oranythingelse/tryitout/comeondoit
For me that is working fine. We dont have that many people accessing our
o
d in the
> .htaccess file. So it's a bad work around.
>
> - Dan
>
> Florian Gattung wrote:
>
> > i had somekind of the same problem tried around a little, nothing
helped,
> > and as i always got a 404 Page when calling domain.tld/otrs i set
> > the ErrorPag
i had somekind of the same problem tried around a little, nothing helped,
and as i always got a 404 Page when calling domain.tld/otrs i set
the ErrorPage 404 to domain.tld/otrs/index.pl and it works fine.
(of course, only for the otrs virtual server). i know its lame but it
worked and helped (and t
Hi there,
i have a little question concerning the installation of otrs.
When trying to fulfil the dependency DBD::mysql
by
either
perl -MCPAN -e shell;
install DBD::mysql
or by getting the sources by hand, doing a
perl Makefile.PL
make
the compilation process fails with the following error msg:
-
Hi there,
i have a little question concerning the installation of otrs.
When trying to fulfil the dependency DBD::mysql
by
either
perl -MCPAN -e shell;
install DBD::mysql
or by getting the sources by hand, doing a
perl Makefile.PL
make
the compilation process fails with the following error msg:
-
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