Re: [otrs] Upgrade to 2.4.6

I would like to add that all fastpl files have been renamed from .fpl to .pl in 2.4.6. (/opt/otrs/bin/fcgi-bin/) So fix ur apache config! Met vriendelijke groet, Gerrit Tamboer Halma Automatisering Email: ger...@halma.nl www: http://www.halma.nl/ This electronic message may contain

Re: [otrs] State change New to Open

) If u want all notes to be external notes u can change it in sysconfig. Frontend::Agent::Ticket::ViewNote Met vriendelijke groet, Gerrit Tamboer Halma Automatisering Email: ger...@halma.nl www: http://www.halma.nl/ This electronic message may contain privileged, confidential and copyright

[otrs] Need help with Zenoss/SystemMonitoring implementation.

Hey! I need some help with SystemMonitoring. At our company we use both Nagios (wich works perfectly with systemmonitoring module) and Zenoss. I need help implementing Zenoss with the SystemMonitoring module. Does anyone have any experience implementing Zenoss? Thanks in advance!

Re: [otrs] Postmaster Cron does not start after reboot

Check the cronjobs. /opt/otrs/var/cron To see if the cron is running: crontab -u -l otrs Good luck. _ From: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk] To: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk], otrs@otrs.org Sent: Mon, 04 Jan 2010

Re: [otrs] Postmaster Cron does not start after reboot

/bin/PostMasterMailbox.pl dev/null */5 * * * * $HOME/bin/PostMasterMailbox.pl dev/null Could this be causing the problem? How do I remove the latter entry? Cheers G.O.B. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerrit Tamboer Sent

Re: [otrs] Postmaster Cron does not start after reboot

: “no crontab for otrs”. OTRS is running but I still need to execute ./Cron sh start otrs From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerrit Tamboer Sent: 04 January 2010 19:39 To: User questions and discussions about OTRS. Subject: Re: [otrs

[otrs] Removing E-mail ticket, renaming Phone Ticket.

Hey Guys, In our situation E-mail ticket and Phone ticket aren’t used the way they should. This is what I want: I want to remove the option E-mail Ticket (in the ticketview) And rename the option Phone Ticket to New Ticket… Is this possible from the SysConfig interface? Regards, Gerrit

[otrs] Some newby questions

Hey Guys, I have 2 newby questions. 1. What the use of locking tickets? When will a ticket be locked, and what is the benefit of this? 2. I have a ticket that is about to escalate because I didn’t reply within the estimated time, but I don’t have a reply yet, so I set it on

Re: [otrs] Some newby questions

when this happens to inform the customer who is dealing with their issue, so they know who to contact directly. As for number two I haven't dealt with escalation much, im sure someone else will chip in though. Regards, David On Wed, Dec 30, 2009 at 3:34 PM, Gerrit Tamboer ger...@halma.nl wrote

Re: [otrs] Some newby questions

in their customer interface. * Issue is then worked on, notes added and eventually closed. I hope this helps, Regards, David On Wed, Dec 30, 2009 at 3:54 PM, Gerrit Tamboer ger...@halma.nl wrote: Hi David, Thanks for your answer, Could you also tell me what events triggers

[otrs] How to make sure mod_perl is used for perl scripts?

Hey Guys, I have installed Mod_Perl for my apache 2 OTRS machine. When I go to Support Assesment, in the bottom it says: Check for CGI Accelerator.You should use FastCGI or mod_perl to increase your performance.Critical So I cheched out my httpd.conf, didn’t see any weird stuff to start

[otrs] Basic question

Hello! Probably a very basic question but: How can I deescalate escalated tickets? To make them go back as an open ticket. Thanks in advance. Regards, G.- OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] Notify Customer of follow-up by agent

Hey Guys, I asked this question a while ago, Anyone got any clue? This is a big issue in the organisation. Any help would be appreciated. Kind regards, G. _ From: Gerrit Tamboer [mailto:ger...@halma.nl] To: otrs@otrs.org Sent: Tue, 15 Dec 2009 16:30:43 +0100

[otrs] Notify Customer of follow-up by agent

Hey Guys, Im having an issue with adding an auto-reply. In our situation, me, an agent. Get a e-mail that a new ticket has entered my queue. In some situations im not able to get on the dashboard to read the ticket (mobile internet), so replying to the e-mail that I got that a

Re: [otrs] Notify Customer of follow-up by agent

. Thanks! _ From: Gerrit Tamboer [mailto:ger...@halma.nl] To: otrs@otrs.org Sent: Tue, 15 Dec 2009 11:45:40 +0100 Subject: Notify Customer of follow-up by agent Hey Guys, Im having an issue with adding an auto-reply. In our situation, me, an agent. Get a e-mail that a new

[otrs] MyQueue view, all tickets

Hi guys, Question, In QueueView the only tickets that are shown are the ones that have the default owner (root) Can I set somewhere that all tickets from all owners are shown in this view? Thanks in advance!-

Re: [otrs] MyQueue view, all tickets

(enabling it in Frontend::Agent::ModuleRegistration Frontend::Module###AgentTicketStatusView: ) HTH MV On Mon, Dec 14, 2009 at 9:53 AM, Gerrit Tamboer ger...@halma.nl wrote: somewhere that all tickets from all owners

Re: [otrs] Queue view on Dashboard

Thanks for the help Johannes, I'll check out these settings. _ From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de] To: otrs@otrs.org Sent: Mon, 14 Dec 2009 10:10:19 +0100 Subject: Re: [otrs] Queue view on Dashboard Hi Gerrit, the additional rows show up if you adjust

Re: [otrs] Queue view on Dashboard

Thanks Johannes It worked! _ From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de] To: otrs@otrs.org Sent: Mon, 14 Dec 2009 10:10:19 +0100 Subject: Re: [otrs] Queue view on Dashboard Hi Gerrit, the additional rows show up if you adjust the table width for different

[otrs] Ticket From to CC in notification e-mail.

Ello! Question, When a customer makes a new ticket using e-mail, I (agent) get an e-mail that a new ticket has entered one of my queues (setting in preferences). I would like to be able to directly e-mail the customer back, so the best option would be if the ticketcustomer's e-mail

[otrs] Queue view on Dashboard

Hello fellow OTRS'rs, I have a question. By default the dashboard view for tickets have the following views: - Reminder Tickets - Escalated Tickets - New Tickets - Open Tickets / Need to be answered In our situation at our company it would be better is the dashboard had the

[otrs] Tickets notes as big list

Hello! Question for ya'll, I'd like too have my tickets to put all the notes as text as a list under the ticket. Now its seperated in clickable links wich can be time consuming if u need to get posted on a unknown ticket. I'm looking for like Topdesk does it, Anyone got

Re: [otrs] Tickets notes as big list

. When you click it, you get a big list for easy browsing. As an alternative you can eport a fancy pdf file (print button in otrs) reagards, Mayk On Fri, Dec 11, 2009 at 3:32 PM, Gerrit Tamboer ger...@halma.nl wrote: Hello! Question for ya'll, I'd like too have

[otrs] Ticket Expand View as Default Setting?

Hey folks! Question, Can I set the Expand View in Tickets as the default? Thanks in advance.- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: