Re: [otrs] Question about

Hi, AFAIK, OTRS's default config shows Sender / Subject on ticket overview small (ticket overview includes my locked tickets views, ticket search results...) It can be configured from SysConfig : Ticket -> Frontend::Agent::TicketOverview : Ticket::Fronte

[otrs] Encoding issues on configuration files

Hi folks, I've experimented an encoding issue (described below) on my configuration files. My Ticket Default State has accented characters and with no explanation, every new tickets fetched from pop account stopped being processed and PostMaster.pl fails w