Hi I am pretty new to this program and we would like to set up the OTRS
software to allow our Active Directory users to login with their current
usernames and passwords that they use to login to the workstations. I
am not very comfortable going in and changing the perl files. But it
looks like yo
I have a question about tickets I am using OTRS:ITSM 1.0.1 and am trying
to use the Type, Service, and SLA fields but the types listed for
creating tickets don't match the types that were on the SLA or Service
management screens and I can't select any SLA's or Services when
creating the tickets. I
I have a question about tickets I am using OTRS:ITSM 1.0.1 and am trying
to use the Type, Service, and SLA fields but the types listed for
creating tickets don't match the types that were on the SLA or Service
management screens and I can't select any SLA's or Services when
creating the tickets. I
