[otrs] problem of understanding otrs-structure / pl. help

Hello otrs gurus, I must make a request for help because I can´t understand structure of otrs programming although I read develop- and admin-manual Befor I installed otrs, I had not been busy with perl... but I read perl manuals. a script begins with package name... package Kernel::Config;

Re: [otrs] automatically fill of TicketFreeText

thanks fr your answer but can you specify what you mean? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENT

Re: [otrs] automatically fill of TicketFreeText

I think I described my problem not precise, Thank you for your answer, you sent the configuration of mapping/backend (customer information at the side of ticket) I have done it I configured unique customer_id there (in customer backend) and I can search for created ticket when I type his cusotmer

Re: [otrs] automatically fill of TicketFreeText

a small addition to my post... created ticket should be searched by 'customer_id' and 'number of contract' (should be in TicketFreeText) - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pip

Re: [otrs] automatically fill of TicketFreeText

a small addition to my post... created ticket should be searched by 'customer_id' and 'number of contract' (should be in TicketFreeText) - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piper

[otrs] automatically fill of TicketFreeText

hello otrs-gurus, I have following problem: I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets a value from my databyse automatically. This value is a unique value in database (number of contract). I tried to found some documetation but without success. *there is T

[otrs] Mapping extension/increase in Config.pm

Hello OTRS-Guru´s, how can mapping be insreased in config.pm? I sew this mapping in default.pm, it´s the maximum extension? Map => [ [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '',

Re: [otrs] Backend Mapping mit einer Abfrage von zwei Tabellen

16:13, "Igor Cherepanov" wrote: Hallo OTRS-Mailing List. ich habe eine unprofessionelle Frage. ich habe eine Firebird Datenbank an OTRS angebunden, funkti

[otrs] Backend Mapping mit einer Abfrage von zwei Tabellen

Hallo OTRS-Mailing List. ich habe eine unprofessionelle Frage. ich habe eine Firebird Datenbank an OTRS angebunden, funktioniert alles ok. Habe aber ein Problem, in der Datenbank sind die Kundennamen nicht in einer Spalte gespeichert (Namen von Privatkunden und Namen von Geschäftskunden sind