[otrs] Generate stats with graph from command line

ph::linespoints&GraphSize=1200x800' I get a CSV. If I add "-f Print", I get a PDF with the table inside. Thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager <>- OTRS maili

Re: [otrs] OTRS ITSM : computers discovery

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Re: [otrs] Type, service, SLA and LDAP clients

r Florian wrote: Hi Ionel, -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ionel GARDAIS All my clients are pulled from an ActiveDirectory. How to add a client<->service mapping inside the Config.pm file ? (i.e. not to modify by

[otrs] Type, service, SLA and LDAP clients

but I do not see menus to change them for tickets already created. Am I missing something ? Thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager <>- OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] FAQ : How to add a category

nu On Mon, Mar 7, 2011 at 1:45 PM, Ionel GARDAIS mailto:ionel.gard...@tech-advantage.com>> wrote: Hi list, I just installed the FAQ module on a test system with OTRS 3.0.6. I can see the FAQ menu and am part of the faq group but whenever I try to add a FAQ, it complains agai

[otrs] FAQ : How to add a category

Hi list, I just installed the FAQ module on a test system with OTRS 3.0.6. I can see the FAQ menu and am part of the faq group but whenever I try to add a FAQ, it complains against non-existing categories. But how to create categories ? Thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO

Re: [otrs] Yet another unbelievable stats request (Ionel GARDAIS)

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[otrs] Yet another unbelievable stats request

, "4 hours to 1 day", "1 day to 8 days" and "8 days and more". Is it possible to get this stat within the stat module ? Many thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager <>--

Re: [otrs] Limit $QData{"Body"} in ResponseFormat

bed in the developer manual at http://doc.otrs.org . Regards Alexander -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr

Re: [otrs] Reopened tickets

Hi everbody, Anyone on this ? Thanks, Ionel On 11/22/2010 03:13 PM, Ionel GARDAIS wrote: Hi, How to get stats about tickets that are or have been reopened ? My boss would like to get the history of reopened tickets. (Reopened as in "Closed successfully then opened again") Tha

[otrs] Reopened tickets

Hi, How to get stats about tickets that are or have been reopened ? My boss would like to get the history of reopened tickets. (Reopened as in "Closed successfully then opened again") Thanks, Ionel -- Ionel GARDAIS IT Te

Re: [otrs] Customer Company

http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Ionel GARDAIS IT Team manager <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] otrs beta7 rpm :depends on mysql-server

Hi, Not a bug but just to say : it looks like the beta7 rpm is dependent on mysql-server. However, as otrs can be installed on any machine and connect to a remote mysql server, it should not be a hard rpm dependence. Ionel -- Ionel GARDAIS IT Team manager

Re: [otrs] webticket queue dispatch

- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Ionel GARDAIS IT Team manager <>- OTRS mailing l

[otrs] GenericAgent inputs

on Question is : how to declare a "New Ticket notification" inside GenericAgent.pm ? Will 'send new ticket notifications' => { Status => ['new'], New => { Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWriteP

Re: [otrs] OTRS beta6 agent UI: columns gone?

which didn't seem to react, then it looked like I couldn't select *any* option anymore, but after that it magically worked again as before. To be honest, I still don't know what exactly has solved it... Thx, -- Ionel GAR