Thanks for these useful precisions. One last question : how to assign default groups based on the LDAP datasource ? I'd like customer from LDAP(A) to be part of group (A) and those of LDAP(B) to be part of group (B).
Thanks again, Ionel On 11/17/2010 11:28 PM, Elva Novoa wrote:
Hi Ionel, Answering your questions: How is it linked when using an LDAP Customer source ? ---> The company feature is only used for database backends and you have 2 tables for this: customer_user and customer_company. In LDAP, normally all data is in one backend, so there is no need to link it because everything is in the same place. How to assigne the company in the LDAP configuration ? ---> We only use the company feature if the customer data is stored in the OTRS Database and will be mantained via OTRS. If you already have customer data, like LDAP or an external database, then it will be used as a flat table. On 11/17/2010 1:09 PM, GARDAIS Ionel wrote:Hi Elva, How is it linked when using an LDAP Customer source ? How to assigne the company in the LDAP configuration ? Thanks, Ionel Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :On 11/16/2010 1:51 PM, Jober Mijares wrote:Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company.Hi Jober, Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones. I hope this helps! Regards, Elva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Ionel GARDAIS IT Team manager
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