[otrs] Is there a Windows version?

I saw some talk about Win32 and wondered how to get the Windows version.  Does it require PERL on the Windows machine?  Uses IIS?  Thanks. Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month!

[otrs] Stock Reports

Are all the stock reports the one under "Stats" in the admin page?  Are there other reports than anyone has built for OTRS?  Thanks.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] How do I find OTRS_CONFIG_ScriptAlias

and change it?  Thank you all for your patience.  I promise I have been looking at the docs.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] How do I configure Agent Notification?

I have gone over and over the documentation and in there it has Kernel/Config.pm and tell you what to add to change different parts. But I am confused, as currently, none of this is in my Config.pm, yet it still appears in the email notifiying me there is a new ticket.  Where is this set at? Curren

[otrs] How do I make it use mod_perl?

Thanks.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] Really not understanding the concept

I have only dealt with less sophisticated Help Desk programs.  Please forgive me.  What I thougt this system would do is that the customer would log in to the customer.pl page and create a new ticket.  From here, the system would email the appropriate person.  This appropriate person (technical sta

[otrs] How do I get it to send the admin an email?

when a user enters a new ticket? I changed the system password. My email is on another system and I put the full qualified email into the system email, but never get email notifying me of a new ticket being entered. What do I need to set to get the new email sent to me when a user enters new tic

[otrs] How do I make the customer front end?

I really want my customer front end to come up like the demo pages. I have created a new user and placed him in the group "user." I did nothing else. Is this how I make a user who is a customer for usage with the front end? How do I get the customer front end to work? I have not yet found it i

[otrs] What does this error mean?

Can't read /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl: No such file or directory at /var/www/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 260. __ Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more http://p