Re: [otrs] Multiple telephone numbers

2013-02-21 Thread Jan Behrend
n: uid=jbehrend,ou=people,dc=mpifr-bonn,dc=mpg,dc=de telephoneNumber: +49 (0)228-525-359 telephoneNumber: +49 (0)2257-301-128 I want to show both telephone numbers show in the dn above. Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenz

[otrs] Multiple telephone numbers

2013-02-21 Thread Jan Behrend
Hi, I am retrieving the customers' phone numbers from LDAP. How can I display more than one telephone number in OTRS if the user happens to have multiple numbers? Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum ---

Re: [otrs] Redundant DB connection

2012-04-05 Thread Jan Behrend
On 03/29/2012 12:04 PM, Jan Behrend wrote: > Hello List, > > is otrs capable of connecting to replicated DB (mysql) servers? > I.e. One DB server goes down, and otrs will failover to the other. noone? -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - R

[otrs] Redundant DB connection

2012-03-29 Thread Jan Behrend
Hello List, is otrs capable of connecting to replicated DB (mysql) servers? I.e. One DB server goes down, and otrs will failover to the other. Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum Auf dem Huegel 69, D-53121

[otrs] Statistics and choosing graphics size

2012-01-26 Thread Jan Behrend
nformation please tell me. Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehr...@mpifr-bonn.mpg.de http://www.mpifr-b

[otrs] Ticket interchange between queues

2012-01-18 Thread Jan Behrend
the IT helpdesk. I think OTRS finds the ticket number and puts the mail into the corresponding ticket disregarding the "To:" field of the Email header. How can I avoid that? If you have questions concerning my OTRS setup please ask. Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastr

Re: [otrs] Invalid S/MIME signatures

2011-11-30 Thread Jan Behrend
anyone? -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehr...@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de

Re: [otrs] Show email address AND realname instead of realname only

2011-11-24 Thread Jan Behrend
rance, cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehr...@mpifr-bonn.mpg.de http://www.mpifr-bonn.m

Re: [otrs] Show email address AND realname instead of realname only

2011-11-23 Thread Jan Behrend
27;s email address instead of just his realname? Hi Ralf, here is a workaround: Hit the reply button and you can check the email address. Cheers Jan P.S.: I am almost certain that this is not what you wanted to hear. Excuse me ;-) -- MAX-PLANCK-INSTITUT fuer Radioastronomie J

Re: [otrs] gender specific salutation possible?

2011-11-23 Thread Jan Behrend
are bound to a queue. So if you want to change the salutation you got to create/use another queue. Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228

[otrs] Invalid S/MIME signatures

2011-11-21 Thread Jan Behrend
:-(( Any thoughts, hints? Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehr...@mpifr-bonn.mpg.de http://www.mpifr-b