Re: [otrs] Postmaster Filter changing Ticket State

ticket is closed; its rejected. Jason Dupuy IT Manager Global Products Inc. St. Peters, MO 63376 636-939-9008 Phone 314-218-2339 Fax Confidentiality note: This document and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient

[otrs] Custom FrontEnd Webpages

Can someone forward to me examples of their customized front ends? (*.dtl) I'm trying to customize my customer and agent login webpages and am having difficulties. Thanks! Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax Mi

Re: [otrs] Services

to them in the first place... Does this make sense? Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax Confidentiality note: This document and any attachments are confidential and may be protected by legal privilege. If you are not

[otrs] Services

I have created many services for my customers. I checked which services would be the default. Some customers are getting the defaults where others are not. Any explanation? Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax

[otrs] Associate Type with Service

Would like to associate Type of incident with the Service. In other words, Type X would only display X Services available and Type Y would only display Y Services. Doable Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax

[otrs] Company Tickets

group 1 Added 2 for all the customers in group 2, And so on and so forth. It is my understanding that now the my Company tickets would show all the tickets associated with the department. Am I wrong? Did I do something wrong? Help? Jason Dupuy IT Manager Global Products I

[otrs] Dashboard - Closed Tickets Module

Has anyone created a "closed tickets" section on the dashboard? Would be nice to have a quick place to see closed tickets for the day... Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax Confidentiality note: This docume

[otrs] Ticket Templates

We use a Outlook templates for some help-desk emails. Is there a way to make different templates for the front-end users? Something like a pull-down, to select a certain ticket/template? Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax

Re: [otrs] New to OTRS

otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Peter Beckman Sent: Tuesday, October 27, 2009 8:41 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] New to OTRS On Tue, 27 Oct 2009, Jason Dupuy wrote: > Still working on the specifics but I'm stum

Re: [otrs] New to OTRS

Leonardo I'm just pissed off with myself... certainly not angry with anyone on these lists... I just can't believe I can't figure this out myself!! :> Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax Co

Re: [otrs] New to OTRS

I'm getting soo pissed off... Is there anyone who can help me out. The basic question is how can I get external emails into OTRS?? Anyone? Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax Confidentiality note:

[otrs] New to OTRS

? Am I making sense at all? Jason Dupuy IT Manager Global Products Inc. Earth City, MO 63045 636-939-1622 Phone 636-939-1623 Fax Mission: To increase the store traffic, identity and corporate brand loyalty for our customers through our design, manufacture and distribution of