[otrs] Customer user supervisors other customer users

Hi Guys, Is there any way I can setup a customer user supervisors other customer users? This supervisor should be able to make decisions on other customer users' tickets. It is like a boss or head of department wants to manage his employees' tickets thus to control service costs. But they are

Re: [otrs] How to change the automatic deleting of emails in outlook when creating tickets automatically from emails

Hi Philippe, To work around, I think you could probably set up an e-mail forwarding which forwards all e-mails to another mailbox when they come into your mail server. Maybe this is a easy way to achieve those e-mails. Regards, Jack -Original Message- From: Michiel Beijen

[otrs] How to setup customer users, customer groups and the permissions properly?

Hi Guys, Here is the scenario, 1. A customer company has two bosses, Bob(CEO) and Joe(CFO). 2. They have two major departments, Accounting and Sales. There are about 10 employees in each department. 3. Joe is responsible for the Accounting department. And May is the

Re: [otrs] company tickets access control

for other customer users. This would involve quite a lot of hacking and I would advise against it; see my earlier mail for my proposed solutions. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/11/12 Jie(Jack) Zhu [EMAIL PROTECTED]: Hi

Re: [otrs] company tickets access control

Sorry Anton, I do not quite understand what the point is. Suppose you have the rights to reset a password for a user. Don’t you have the rights to do the search on this user and relatives? This is the problem you trust your agent or not. I think the access control is quite advanced in

Re: [otrs] company tickets access control

(Jack) Zhu [EMAIL PROTECTED] Sorry Anton, I do not quite understand what the point is. Suppose you have the rights to reset a password for a user. Don't you have the rights to do the search on this user and relatives? This is the problem you trust your agent or not. I think the access

[otrs] OTRS installation on IIS?

Hi Guys, We have IIS server and running some other stuffs, it's impossible to us to have another server which just running Apache. I tried manually installing the OTRS on IIS server. I can install it with install.pl and everything seemed ok no error reported. But I just can't run it. Always

Re: [otrs] How to access the MySQL!

does have the ability to allow local and not remote. root with empty password is probably also only @ localhost, but I'm not sure about that either. paul 2008/11/9 Jie(Jack) Zhu [EMAIL PROTECTED]: Thanks for your prompt answer Paul, I have phpmyadmin installed on another server. I tried

Re: [otrs] How to access the MySQL!

. 2008/11/9 Jie(Jack) Zhu [EMAIL PROTECTED]: Hi there, I installed the OTRS win32 package. It created everything automatically including the MySQL. The server is working fine. However, I am just wondering how can I access MySQL database? What is the default password for root? Thanks

Re: [otrs] Associating a group with a CustomerID?

I don't think there is such function. But it is a nice idea though. -Original Message- From: Paul Dale [mailto:[EMAIL PROTECTED] Sent: 2008年11月9日 13:03 PM To: otrs@otrs.org Subject: [otrs] Associating a group with a CustomerID? Is it possible to have anyone with a given CustomerID

[otrs] How to access the MySQL!

Hi there, I installed the OTRS win32 package. It created everything automatically including the MySQL. The server is working fine. However, I am just wondering how can I access MySQL database? What is the default password for root? Thanks for your help! Jack