Hi Guys,
Is there any way I can setup a customer user supervisors other customer users?
This supervisor should be able to make decisions on other customer users'
tickets. It is like a boss or head of department wants to manage his employees'
tickets thus to control service costs. But they are n
Hi Philippe,
To work around, I think you could probably set up an e-mail forwarding which
forwards all e-mails to another mailbox when they come into your mail server.
Maybe this is a easy way to achieve those e-mails.
Regards,
Jack
-Original Message-
From: Michiel Beijen [mailto:m..
Hi,
Does anyone know why? Were there some CSS files in the
opt/otrs/kernel/output/html/standard/ folder ?
How do I change the background color and other theme related stuffs?
Thanks in advance!
Jack
-
OTRS mailin
Hi Guys,
Here is the scenario,
1. A customer company has two bosses, Bob(CEO) and Joe(CFO).
2. They have two major departments, Accounting and Sales. There are
about 10 employees in each department.
3. Joe is responsible for the Accounting department. And May is the
head
'secret' and
hidden for other customer users. This would involve quite a lot of
hacking and I would advise against it; see my earlier mail for my
proposed solutions.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/11/12 Jie(Jack)
st a way to resolve this case?
2008/11/11 Jie(Jack) Zhu <[EMAIL PROTECTED]>
Sorry Anton, I do not quite understand what the point is.
Suppose you have the rights to reset a password for a user. Don't you have
the rights to do the search on this user and relatives?
This is the
Sorry Anton, I do not quite understand what the point is.
Suppose you have the rights to reset a password for a user. Don’t you have
the rights to do the search on this user and relatives?
This is the problem you trust your agent or not.
I think the access control is quite advanced in OTRS
it up by default),
mysql does have the ability to allow local and not remote.
root with empty password is probably also only @ localhost, but I'm
not sure about that either.
paul
2008/11/9 Jie(Jack) Zhu <[EMAIL PROTECTED]>:
> Thanks for your prompt answer Paul,
>
> I have ph
I don't think there is such function.
But it is a nice idea though.
-Original Message-
From: Paul Dale [mailto:[EMAIL PROTECTED]
Sent: 2008年11月9日 13:03 PM
To: otrs@otrs.org
Subject: [otrs] Associating a group with a CustomerID?
Is it possible to have anyone with a given CustomerID aut
he otrs DB.
2008/11/9 Jie(Jack) Zhu <[EMAIL PROTECTED]>:
> Hi there,
>
>
>
> I installed the OTRS win32 package. It created everything automatically
> including the MySQL.
>
>
>
> The server is working fine. However, I am just wondering how can I access
> MySQL d
Hi there,
I installed the OTRS win32 package. It created everything automatically
including the MySQL.
The server is working fine. However, I am just wondering how can I access
MySQL database?
What is the default password for root?
Thanks for your help!
Jack
__
Hi Guys,
We have IIS server and running some other stuffs, it's impossible to us to
have another server which just running Apache.
I tried manually installing the OTRS on IIS server. I can install it with
install.pl and everything seemed ok no error reported.
But I just can't run it. Always
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