[otrs] Multiple tickets move

Hi: Is there any way to move multiples tickets from one queue to another? Or close some of the with the same response ? On monday some queues have almost 200 tickets including unclasiffied spam, we have the delete queue , but move one by one is a long job. Maybe somebody have a view besid

[otrs] Malformed multipart POST

Hi: I am using otrs 1.2.1 and some times i get the error "Malformed multipart POST" lossing the response writen to a ticket., i have some users who want to kill me for that. The error was also on version 1.1.3 and i did hope not to see again on version 1.2.1 but that´s not true. I do a l

[otrs] Privates queue

Hi: Is there any way to hide some queues from the clients, in a way that they only can enter message using email or web to publics queues, and that the privates can be used only by the agents ? That is a simplification for something more complex like make group for users with defaults groups, and

[otrs] nitificartion for some queues

Hi: I have the otrs running, i have some queues but i only want to receive notifications from some of them even when i have rw right for alls. There are another people who need to receive notifications from the queues i don't want to receive. I don´t find some way to do that. Is something to enab

Re: [otrs] $Self->{FQDN}

: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=unknown-8bit > > Hi Jorge, > > On Wed, Aug 27, 2003 at 02:42:19PM -0500, Jorge Becerra wrote: > >I am using OTRS

[otrs] post message from agent interface

Hi: I read something on the documentation about: # AgentCanBeCustomer # (use this if an agent can also be a customer via the agent interface) $Self->{AgentCanBeCustomer} = 1; But i can´t make it works. Is there any link on the agent interface to post a new ticket other than phone mes

[otrs] $Self->{FQDN}

Hi, I am using OTRS on a host where we have virtual domains for email and hosting. The config file specify only one var for both of them, i want to make the difference between email and hosting and not to use the same $Self->{FQDN} for both, the email and the link to the ticket. I don´t w

[otrs] $Self->{FQDN}

Hi, I am using OTRS on a host where we have virtual domains for email and hosting. The config file specify only one var for both of them, i want to make the difference between email and hosting and not to use the same $Self->{FQDN} for both, the email and the link to the ticket. I don´t what to

[otrs] too much tickets

Hi: If there are too much tickets on a queue is any way to navigate between them? Let say, to see some number at the same time and navigate bettween pages. Jorge ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pip