Re: [otrs] Multiple OTRS HowTo - Document Ready

I have forwarded the document to ur personal IDBipinDas <[EMAIL PROTECTED]> wrote: HiI think this may be great work. Kindly get me the docThanks-- ___Bipin DasLinux Administrator,Spectrum Softtech Solutions,Mahakavi G Road,Cochin-682011.Phone 0484 4082000.www.spectrum.net.in

Re: [otrs] Multiple OTRS HowTo - Document Ready

Hi StefanI would be glad to send you the doc...Let all the community no the link when your done so that they can take a look at it... I will forward the doc to your personal ID...Thanks & RegardsKartheeKStefan Lindecke <[EMAIL PROTECTED]> wrote: KartheeK schrieb: Hi All,

RE: [otrs] Problem in otrs.conf

Disable SELinux use command setenforce 0Peter van Beugen <[EMAIL PROTECTED]> wrote: Did you correct te lines in: /etc/httpd/conf.d/otrs.conf ??PerlModule Apache ==> Apache2PerlInitHandler Apache ==> Apache2Regards,Peter van Beugen-Oorspronkelijk bericht-Van: [EMAIL PROTECTED] [mailto:[EMA

[otrs] Multiple OTRS HowTo - Document Ready

Hi All,Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz...Thanks and RegardsKartheeK Yahoo! India Answers: Share what you know. Learn something new Click here

[otrs] Multiple OTRS HowTo --> Ready

Hello Christian,I have authoed a small howto about installing multiple otrs on multiple apaches... I will be glad to make it available for the OTRS community after your review... Please let me know where I need to mail you the doc...RegardsKartheeK Yahoo! India Answers: Share what you kno

Re: [otrs] Customer and Compay ticket

In the "Com pany Tickets" you will see the tickets of all the peolple who have a common customer ID.If 5 people have customer ID100 then in the "Company Tickets" you willsee all the tickets of all the 5 peopleHope That explains"Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote:Can so

Re: Re: SPAM Subject: Re: [otrs] Multiple OTRS installations, same machine

PROTECTED] schrieb am 12.05.2006 08:03:04: > Hello All, > > I have 5 instances of OTRS running on my machine... > I have installed five instances of "Apache" and I am running one > instance of OTRS under each of the apache > No problems in this way.

Re: SPAM Subject: Re: [otrs] Multiple OTRS installations, same machine

Hello All,I have 5 instances of OTRS running on my machine...I have installed five instances of "Apache" and I am running one instance of OTRS under each of the apacheNo problems in this way.RegardsKartheeKChristian Schoepplein <[EMAIL PROTECTED]> wrote: Hello and sorry for the late respons

Re: [otrs] OTRS performance measure...

Hi Christian, i am having around 500 concurrent users, my mysql db is 2GB in size. I have done the mysql static/dynamic stuff too. Beyond that should i tweak any thing more? regards KartheeK --- Christian Schoepplein <[EMAIL PROTECTED]> wrote: > Hi, > > On Tue, Apr 18, 2006 at 0

Re: [otrs] OTRS is Amazing!

to further improve the performance. Just curious of what is the size of the db in your installation.   Regards, KartheeK       [EMAIL PROTECTED] wrote: hi,how do you tweak the mysql database to make it more faster ?can you help me with it . thanks.> Hello All,>> I am happy to share the

[otrs] OTRS is Amazing!

tickets in the system. The System is working fine without any problems. OTRS is amazing! Everyone, please share more info about your installation. Thanks & Regards, KartheeK __ Yahoo! India Matrimony: Find your partner

Re: [otrs] Reskinning OTRS and also any integration with CRM?

If you want to go for a single line display, you can find the code from "Advanced Search results" page. It is one line diplay there.Jason Loven <[EMAIL PROTECTED]> wrote:Just curious if anyone has done any work on reskinning OTRS at all? Some of the views (like the open tickets view

Re: [otrs] Diff Between "Notifications" and "Auto Responses"

If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is:   Whats the technical diff between a "Notifica

[otrs] Diff Between "Notifications" and "Auto Responses"

Hello All,   I am confused about the difference between "Notifications" and "Auto Responses". Anybody Please do clarify this for me.   Regards, KartheeK   Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your

[otrs] OTRS Installation:: Apache/mysql Performance

things I should do? Please guide me. Regards KartheeK __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http

[otrs] OTRS on Mandriva 2006 :: @INC Error

pl line 36. = I belive i should do something to the perl configuration or something... Can any body help me resolve this? Warm Regards, KartheeK Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies al

Re: [otrs] Error: Need TicketID!

Hello Priya,   I think there is a problem with you server... the disc /opt might be full... so OTRS is not able to write the file... TicketCounter.log... Just make some free space available in /opt  and you will get thru the problem...   Regards KartheeKPriya b <[EMAIL PROTECTED]> wrote:

Re: [otrs] Customer Notify when Status --> Closed How?

the it notifies customer to many times, forthings like status change from new->open (i.e. when anagent takes ownership...and probably puts a note..nextstatus sets itself to open)And from this, you will receive questions of whats thedifference btwn open and new. --- KartheeK <[EMAIL PROTECTED]>wr

[otrs] Customer Notify when Status --> Closed How?

Hello All,   I want to know if there is a way to automatically shoot an email  to the customer ONLY when the status is CLOSED...   Regards KartheeK Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list

Re: [otrs] Status Change when customer follows up Howto?

desired state... This should work.. Myself yet to test   Regards KartheeK   Richard Hinkamp - BeSite <[EMAIL PROTECTED]> wrote: Please share your solution! :)RichardKartheeK wrote:> Ho Great-OTRS, I got a quick solution: I found a configuration setting in>opt/otrs/Kernel/System/

Re: [otrs] Status Change when customer follows up Howto?

Ho Great-OTRS, I got a quick solution: I found a configuration setting in /opt/otrs/Kernel/System/PostMaster.pm . OTRS is really a great applicationKartheeK <[EMAIL PROTECTED]> wrote:Hello Everybody,   Can anybody tell me if we have a way to change the status or queue of a ticket

[otrs] Status Change when customer follows up Howto?

Hello Everybody,   Can anybody tell me if we have a way to change the status or queue of a ticket, when there is a followup mail from the customer   Regards KartheeKSend instant messages to your online friends http://in.messenger.yahoo.com ___ OT

Re: [otrs] rpm for fedora core 4 ?

Hello,   Put the following lines on to script, download the latest .tar.gz code, replace correspondingly in the script Give chmod 777, and then execute it as root... This is a raw script, i have made. after this, run http://localhost/otrs/installer.pl thats it.. Believe me, you

Re: [otrs] rpm for fedora core 4 ?

Put the following lines on to script, download the latest .tar.gz code, replace correspondingly in the script Give chmod 777, and then execute it as root... This is a raw script, i have made. after this, run http://localhost/otrs/installer.pl thats it.. Believe me, you are starting

[otrs] Reg: Queues & SubQueues Differences??

Hello All,   Can anybody of you tell me, if there is any differences in the behavior of queues and subqueues.?? How or where is the concept of "SubQueues" useful ??   Regards KartheeKSend instant messages to your online friends http://in.messenger.yahoo.com ___

[otrs] Customer Login --- Company Tickets

Hello Everybody,   In the customer login, I see that "Company Tickets" is always Zero. I have two customers with the same Customer ID (lets say, each has created one ticket), implying that they are from the same company. Now if my understanding of "Company Tickets" (Company Tickets is a collectio

Re: [otrs] foreign ticket ids

I have a crude out of the box solution... Why not you ask them to mail all the tickets to your system's email id and thus get them all into your Postmaster queue. Each of the mail(foreign Ticket) will be asigned a new ticket number... Big alternative: Use wsdl (Web Services Defination Language) a

Re: AW: [otrs] Notifcations

I am not able to shutdown , Agent Add note and Agent Owner Update... I am digging the code [EMAIL PROTECTED] wrote:Hello,   As I have all of these settings set to no, the issue in the queue and user section about notifications do not cover the issue that I am having.  The settings in

Re: [otrs] Notifcations

Hello This is really being a big issue in my case All the agents are complaining of too many mails in their inbox, mails are tiggered eventhough they have not selected any thing in their prefernces... I am using OTRS-2.0.2.Regards KartheeKHugo Hernan Buitrago Rios <[EMAIL PROTECTED]> wrot

Re: [otrs] What is the difference between "Tickets available" and "All tickets"??

Hi Pim, In my case "Tickets available" is always greater than "All tickets" and on clicking "All tickets" I dont see any ticket..??!!. Regards KartheeKPim Rupert <[EMAIL PROTECTED]> wrote: > What is the difference between "Tickets available" and "All tickets"??Tickets 'on hold' (e.g. waiting f

[otrs] What is the difference between "Tickets available" and "All tickets"??

nequal with "Tickets available" > "All tickets" What is the difference between "Tickets available" and "All tickets"?? Regards KartheeK  Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Web

[otrs] How to stop all kinds of Agent Notifications??

ation getting out to agents.. Which file do I need to change to stop all agent notifications??   Regards KartheeK  Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

[otrs] ZZZAAuto.pm -- What is this??

click on the "SysConfig" link then ZZZAAuto.pm gets reverted back. It holds a lot of configuration stuff. It is very similar to Ticket.pm in content My Doubt: Can I proceed to make configuration changes to this file??   Regards KartheeK       

[otrs] OTRS Badly Requires a Forum, Does It Not??

?? Regards KartheeK     Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für

[otrs] Re: Preestablish datababase connections---HOWTO??

Hi, I have installed mod_perl:-2.0.0-0.rc5.3 And Apache:httpd-2.0.54-10   I am struggling a lot on this Has any one done this successfully?? Regards KartheeK   Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage

[otrs] Preestablish datababase connections---HOWTO??

Apache::DBI ();#Apache::DBI->connect_on_init('DBI:mysql:otrs::localhost',"otrs","hot");use DBI ();use DBD::mysql (); Works without any problem.   Am I wrong in the config

[otrs] How to disable Agent Notifications?

Hello Everybody, I am useing OTRS-2.0.2, I have turned off all the mail notifications in the Preferences Page, in spite of this being done i get a notification on "AddNote",OwnerUpdate".How can I disable this? Regards KartheeK Enjoy this Diwali with

[otrs] Closed Tickets keep on ageing-Why is this?

with other systems like Vantive and Remedy. Any body with inputs on this??   Regards  KartheeK Yahoo! India Matrimony: Find your partner now.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

[otrs] Why do the names of the queues blink? and "ExpandTicketZoom" Problem

s in the ticket Zoom View. However the right hand side of the screen that has customer info,Compose Answer,Change queue repeate itself again and agin in the screen. How do I stop it?? Any input regarding the matter is a welcom

[otrs] pending auto,pending remainder, what are these?

Hello All, I am using otrs-2.0.2 on a fc3 machine. I want to know the behavior of the states: pending auto and pending customer. What is the action taken upon setting these states? Regards KartheeK __ Yahoo! India

[otrs] Automatic Phone Ticket ownership, is it possible?

" Any inputs regarding the matter is a welcome... Regards KartheeK   Yahoo! India Matrimony: Find your partner now.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.o

[otrs] How to add icon in agent login?

Hello All, I want to add a Icon[just before New Tickets] in the Agent Login, and add a url link to the icon. Can Any body of you tell me, which files to modify to do this. Any input regarding the matter is a welcome... Regards KartheeK

[otrs] What is link tickets?

Hello Everybody,   I cant understand what is linking two tickets useful? what happens if we are linking two tickets?   Regards KartheeK   Yahoo! India Matrimony: Find your partner online.Go to http://yahoo.shaadi.com___ OTRS mailing list: otrs

[otrs] Doubts

Hello Everybody,   I am a OTRS newbie, i have the following questions,   1] What is bulk action option used for? 2] What are Pending Auto and Pending remainder ticket states used for? 3] Will a locked ticket get escalated?, if not how can we do that?   Regards KartheeK Free antispam, antivirus

[otrs] OTRS- Which is better Linux version or the windows version?

Hello, I am in the process of installing OTRS-2.02 at my office, I wanted to know which of the OTRS is better OTRS-Linux[fc3] Version or the windows version- Why?? which is easy to configure? and which is stable among the two? Any inputs regarding the matter will be a welcome. Regards KartheeK