[otrs] Ticket state change : operator notification?

Hello, Is it possible to include a notification option in the next release of OTRS, in order to have OTRS operators notified whenever the state of tickets changes? It is very interesting for our Customer Care Manager to be aware of the life of tickets... If anybody has a hack for this! L.

[otrs] Automatic owner change

Hello, Is there a way to hack OTRS (1.2.2) in order NOT to have the owner changed after some replies are sent by different operators? Thanks in advance L. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Ticket search : filtering on priority field not working?

Hello All, It seems that the priority field in the Ticket Search form of utilies does not work...Whatever the priority selected, OTRS returns all tickets for any priority. We use OTRS 1.2.2. I've searched some related topics on the Net but found nothing revealant. Does anyone see the same

Re: [otrs] Ticket search : filtering on priority field not working?

Edenhofer [EMAIL PROTECTED] # -- # $Id: Ticket.pm,v 1.70 2004/02/17 14:37:56 martin Exp $ # -- [SNIP] So I guess the filtering bug is not in Ticket.pm? Regards Lionel. Hi Lionel, On Fri, Apr 16, 2004 at 12:16:08PM +0200, Lionel MARIE wrote: It seems that the priority field in the Ticket

Re: [otrs] Ticket search : filtering on priority field not working?

? Regards Lionel. Hi Lionel, On Fri, Apr 16, 2004 at 12:16:08PM +0200, Lionel MARIE wrote: It seems that the priority field in the Ticket Search form of utilies does not work...Whatever the priority selected, OTRS returns all tickets for any priority. We use OTRS 1.2.2. I've searched