Re: [otrs] serious problem regarind email fetching.. not just Can't create PID file

Hi Jan, i just read your email, but i did it, deleted the email (put in the spam) and then run manaully the download process... regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142

[otrs] strange problem in fetching email

Hi all, i dont know why, but the emails are fetched every hour instead of every 10 minutes... the crontab is correctly configure the get them very 10 minutes... (the default otrs crontab)... any idea ? regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene

Re: [otrs] strange problem in fetching email

::System::MailAccount::POP3::Fetch] POP3: Fetched 11 email(s) from email/ip address. Im going to check regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp

Re: [otrs] strange problem in fetching email

? the download email process is too slow ? Regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp://www.bwinparty.com/ This email and any attachments

[otrs] serious problem regarind email fetching.. not just Can't create PID file

character... do not delete the process_id from the table... and do not download any email. This is a serious problem for us... Any idea Br, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà

[otrs] how to reject emails with attachments bigger than 1MB

Hi all, how can i set a rule that reject the emails with attachments bigger than 1MB and send a reply to the customer saying that the attachment is too big ? regards, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà

[otrs] strange block on orts application when going to admin-sysconfig

in set (0.00 sec) mysql show processlist; and nothing more... I need to wait a lot of time or restart mysql server... do you know what can happen ? br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma

Re: [otrs] strange block on orts application when going to admin-sysconfig

or something like this... is it a bug ? br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp://www.bwinparty.com/ This email and any attachments are confidential, and may be legally

[otrs] how to disable (temporarily) email delete from server

. Our email are all POP3. Is the otrs.PostMasterMailbox.pl script the one that download the emails ? (im a newbie on otrs sorry) How can I modify such script to do not permit it do delete the email from the server ? Br, Luca Domenella T: +39 0698962316 E: luca.domene

Re: [otrs] how to disable (temporarily) email delete from server

Thanks for answers... Looking at the manual it also say to create a rule on the mail server side. Thanks in advance Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp

Re: [otrs] iphone handler 1.0.91 (1.1.0 beta)

Hi Carlos, i created my own account and i posted a comment: the iphonehandler package is in the installed packages list. Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp

[otrs] iphone handler 1.0.91 (1.1.0 beta)

/packagesetup/iPhoneHandle.pm line 295. Its not clear to me if it has been installed or not Any help ? Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp

[otrs] ITSM tutorial

Hi all, anybody knows a good tutorial on configuring and use ITSM ? (latest version possible) br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp://www.bwinparty.com

[otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

and that myisam do not support foreign keys. We are using mysql 5.5 (stable) Now the question is: how can i go ahead ? I change the engine from myisam to innodb for this table or did i miss something ? Please let me know. Best regards, Luca Domenella Storage Team Leader P: +39 06 54070440 ext

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk. Da: Luca Domenella luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com Risposta: otrs@otrs.orgmailto:otrs@otrs.org otrs

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

Hi Ugo, Have you done the upgrade in some way bypassing this problem or not ? Br, Luca Domenella Storage Team Leader P: +39 06 54070440 ext: 16 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (rm) Italy www.bwinparty.com This email and any attachments

[otrs] strange performance problems migrating otrs from a server to another one

have any kind of disk usage… looks like its all in memory… Can anyone help me on this performace issue ? I don’t know how to reproduce the performances of the production server on this new one. Best regards, Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Italia Via Adolfo

Re: [otrs] strange performance problems migrating otrs from a server to another one

125G 41G 77G 35% / /dev/sda1 190M 24M 157M 14% /boot tmpfs 3.9G 0 3.9G 0% /dev/shm br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com

Re: [otrs] strange performance problems migrating otrs from a server to another one

Hi Steve, i will give a look , thanks ! yes, the /tmp point to disk, b ut on both server… same architecture… I will let you know Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com

[otrs] ITSM Module and addon documentation

Hi, i didnt find any doc relative to ITSM 3.0.5, the last document I found is the manual for 2.1. what about the documentation for the extentions (addon) ? best regards, Luca Domenella T: +39 0698962316 E: mailto:luca.domene...@bwinparty.com luca.domene...@bwinparty.com bwin

[otrs] problems with website otrs.org ???

Hi, do you experience problems with the website ? I get all this kind of errors on everylink (except otrs.com): The requested URL /download was not found on this server. (404) The homepage works Br, Luca Domenella T: +39 0698962316 E: mailto:luca.domene...@bwinparty.com

[otrs] how to search on the mailing list archives ?

Hi all, how can i search on the mailing list archive ? I haven’t found a way… I need to know a way to cancel a user from otrs Best regards, Luca Domenella T: +39 0698962316 E: mailto:luca.domene...@bwinparty.com luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142

Re: [otrs] how to search on the mailing list archives ?

Already done :-( Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended

Re: [otrs] how to search on the mailing list archives ?

Hi Stefano, looking around the manual, seem to be not smarter to cancel an Agent (not customer) because of losing corelation with tickets. Disable him is more smarter. Thanks, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma

[otrs] [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox

)! The strange I don’t get emails from the crontab… looks like the script do not return any error, so I don’t understand why I doesn’t work. Doing it manually works. Please let me know how to debug the situation. Best regards, Luca Domenella T: +39 0698962316 E: mailto:luca.domene

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

I finally migrated all Thanks for your help Mike ! cheers Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected

[otrs] upgrading from otrs 2.0.4 to 3.0.11

much success Best regards, Luca Domenella E: mailto:luca.domene...@bwinparty.com luca.domene...@bwinparty.com http://www.bwinparty.com/ www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

Hi, i installed from source OTRS, the other stuff from rpm br, Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com   This email and any attachments are confidential, and may be legally privileged and protected

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

Hi Ugo, i will perform some tests, will let you know thanks ! Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com   This email and any attachments are confidential, and may be legally privileged and protected

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

'escalation_response_time' and 'escalation_solution_time' in the table... is this an expected behavior ? Br, Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com   This email and any attachments are confidential, and may

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

the create index that failed manually L Could you explain to me what is the workaround described in the link you sent me ? because I haven’t understood it L Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

-DBUpdate-to-2.3-10 Perl: 5.8.8 OS: linux Time: Tue Dec 6 16:32:46 2011 Well can you suggest me something ? or did I miss some steps ? Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com