[otrs] Schedule

I know I can have OTRS auto assign tickets, but is there a way for me to put a agents work schedule in so that OTRS takes into account the schedule and their current load? Kurt Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200

Re: [otrs] Move

@locahost isn't working, it's because your AuthModule is clobbering your db lookup (overwrite index). ??? On Fri, Mar 8, 2013 at 3:42 PM, Luchtman, Kurt kurt.lucht...@dhhs.nc.govmailto:kurt.lucht...@dhhs.nc.gov wrote: You can see that my frustration was getting to me. :) I have 100% control

Re: [otrs] Move

because your AuthModule is clobbering your db lookup (overwrite index). ??? On Fri, Mar 8, 2013 at 3:42 PM, Luchtman, Kurt kurt.lucht...@dhhs.nc.govmailto:kurt.lucht...@dhhs.nc.gov wrote: You can see that my frustration was getting to me. :) I have 100% control of the linux environment and the sql

[otrs] Move

I am at the end of my rope and am ready to hand this issue over to the E.O.D. to blow it up. I am trying to move from a physical server to a virtual server. I have installed the same version of OTRS (3.1.11) on the destination system. The only difference is the old system is CentOS 5.8 and the

Re: [otrs] Move

root@locahost? On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers apow...@digipen.edumailto:apow...@digipen.edu wrote: Sounds like the DB isn't started. On 03/08/2013 12:09 PM, Luchtman, Kurt wrote: I am trying to move from a physical server to a virtual server. I have installed the same version of OTRS

[otrs] Migrate

Does anyone have any tips on how to migrate OTRS 3.1.11 to a new server running 3.2.2-01? Kurt Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198 Email

Re: [otrs] Dynamic field

questions and discussions about OTRS. Subject: Re: [otrs] Dynamic field If you've enabled it on a Note, it should be editable from there. Plus, it encourages notation of why it is changed. On Fri, Feb 22, 2013 at 4:09 PM, Luchtman, Kurt kurt.lucht...@dhhs.nc.govmailto:kurt.lucht...@dhhs.nc.gov

[otrs] Dynamic field

I have created a dynamic field that is visible is almost all of OTRS and is a required field to enter. My question is, can I make it editable so that if someone enters in accurate data that we can make the required change. In a nut shell I have 1 person in each county of our state that is

[otrs] Dashboard

Is there any way to add the ticket type such as E-mail ticket or Phone in ticket in the dashboard? Kurt Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198 Email

[otrs] FAQ Search

How can I make the FAQ search more efficient. Example, 1 FAQ has the keywords of Split Decision date. Now, if I do a search for Split Decision, it will come up. But if I do a search for Split, Decision it won't come up. I need to be able to search using 2 or more keyword variables. I don't mind

[otrs] Drop down menu

Hi, I am currently using 3.1.11 on Cent OS system. We have created a Dynamic field for the end users to select a required location that they are in (as they move each week). Sometimes an agent will create a ticket for the user and sometimes that field is wrong. How can I make a Dynamic Field