[otrs] noone can help me to migrate?

I let a message yesterday, looking for a freelancer who can help me (for small money) to update my old OTRS 1.3.2 to the newest version, with some customizations I have. Not a big deal, but I don't want to make any errors. please send mail to marc_at_mercator.net thanks, marc --

[otrs] bulk check all messages

Hi, how can I check ALL message to use them then with the bulk-action feature with only ONE mouseclick? Right now, I have to check EVERY single message and then click on bulk-action. Is there a way to check all message at once? thanks, marc ___ O

Re: [otrs] permission problem with upload files

> Have you run ~otrs/bin/SetPermissions.sh with the appropriate > user/group arguments? yes, no success Can you just tell me WHICH directory for upload (I think the upload_cache, right?) and which permissions you have there? thanks, marc > > Bryan > __

Re: [otrs] permission problem with upload files

r.. thanks, marc > > Philip > > On 10/4/06, Marc Herms <[EMAIL PROTECTED]> wrote: > > > > > > > > I still have a permission problem when I want to attach a file and upload > > it. OTRS says: > > > > Permission denied at ../..//Kernel/Syst

[otrs] permission problem with upload files

I still have a permission problem when I want to attach a file and upload it. OTRS says: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. what permission should I put and where? I had moved OTRS to another server, therefore this problem came up. thanks, marc _

Re: [otrs] Response BEFORE original message, not after

> See the docs: http://doc.otrs.org/2.0/en/html/ > x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom > > Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->   > Ticket::Frontend::ZoomExpandSort Hi Nils, thanks, but it wasn´t that. I figured it out, I had to change the

[otrs] Response BEFORE original message, not after

I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE! How can I change this?

[otrs] still problems with file upload

I have still problems with file upload. When I want to attach a file and upload this, it tells me: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. HOW can I resolve this? Which directory/files have to be changed and which permissions? thanks, marc

RE: [otrs] wanted: help to fix problem

> When is it the best time for you? >   > Tony Hi Tony, sorry, but found someone who helps me already. Thanks anyway, marc > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marc Herms > Sent: Saturday, September

RE: [otrs] wanted: help to fix problem

> Do I have direct access (ie ssh) to your server? yes, it´s my own server (housing) and I have SSH access. I can create you a login then... regards, marc > > Tony > > -Original Message- > From: "Marc Herms" <[EMAIL PROTECTED]> > To:

RE: [otrs] wanted: help to fix problem

On Fri, 1 Sep 2006 23:05:50 -0400, Tony Nguyen wrote > It should be easy. Most likely its a Sendmail issue. I can give you a hand on tuesday. I am flying to Germany on Tuesday, so unfortunately I don´t have time tuesday. Either monday or later the next week (thursday/friday). thanks, marc

[otrs] can´t authorize e -mail problem

I have this problem: OTRS is running and all fine (besides not displaying images/icons, but I think I have to create another alias for this). However, it can NOT get e-mail. In the pop3 configurations, I have put in the correct username, host and password, but it keeps saying "auth failed"