quite easy, a ticked will be locked if someone is working on the ticket.
that means that nobody else is able to work on this ticket.
If you stop working on the ticket, you have to unlock it so that
someone else can answer this ticket.
It will protect you from multiple agents working on one ti
Hi Alex,
[EMAIL PROTECTED] schrieb am 03.01.2007 06:45:41:
> Hi Marc,
>
> Marc Redeker schrieb:
> >
> > Hello and a happy new year together,
> >
> >
> > i changed the article storage from an MySQL database to Filesystem
> > (ext3). So from now al
advance,
Marc
--
innovatis AG
Marc Redeker
Service & Support
Im Technologiezentrum
Meisenstr. 96
D-33607 Bielefeld / Germany
Phone +49 521 2997 278
Mobil +49 160 90888614
Fax +49 521 2997 291
mailto:[EMAIL PROTECTED]
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