> You might want to be in "Tickets" section which is more personalized
to you.
Are you referring to "Queue" view? Here for me only new, unassigned
tickets are displayed. I don't see tickets where I am owner and there
are new responses from customers.
--
With version 3.0.5, I'm seeing tickets in "New Tickets" as well as "Open
Tickets" area, "My Queues", which are already assigned to other users
(not default user 'OTRS admin'). Some of them are even locked by other
users. How can they be hidden from
> We've already fixed it and the fix will be available in upcoming OTRS
> 3.0.5 which will become available next Tuesday, if all is well.
I can confirm that this works now, thanks!
--
Best regards,
Marc Strapetz
=
syntevo GmbH
http://www.syntevo.com
http://blog.syntevo
--
Best regards,
Marc Strapetz
=
syntevo GmbH
http://www.syntevo.com
http://blog.syntevo.com
On 13.01.2011 20:35, Ralf Hildebrandt wrote:
> * Marc Strapetz :
>>>> When forwarding an email with with one ZIP attachment (16307 bytes,
>>>> exported from Th
>> * Marc Strapetz :
>>>>> When forwarding an email with with one ZIP attachment (16307 bytes,
>>>>> exported from Thunderbird), OTRS creates an email with two attachments
>>>>> of the same name, (9997 bytes and 4443 bytes). Is this a known pro
o be split. I can forward the same email (received
by an OTRS backup account) from my thunderbird over the same SMTP server
without any problems. So I think it OTRS itself, not the SMTP server or
any other place, where the split occurs. The problem is reproducible.
--
Best regards,
When forwarding an email with with one ZIP attachment (16307 bytes,
exported from Thunderbird), OTRS creates an email with two attachments
of the same name, (9997 bytes and 4443 bytes). Is this a known problem?
Thanks!
--
Best regards,
Marc Strapetz
=
syntevo GmbH
http
