[otrs] User Field Ticket configuration (linked field values)

Hi All, Please can help me to understand the features provided by "Config Options: Ticket -> Core::TicketFreeText" ? I'm trying to define user fields /fields values depending by other fields already filled in the ticket form (linked field values) For example: If the Filed "Product"

[otrs] How to activate Customer Serach module from Tiket Interface

Hi, please can help me to understand how to grant the feature "Customer Search" from Ticket interface, when I try to activate this feature from a generic OTRS users I receive the following error message: [ OTRS ] Mar 30 Giu 2009 17:57:44

[otrs] OTRS Ticket Customer fields

Hi, I'm wondering if someone can help me to understand if with OTRS 2.4 is possible add Customers fields to Ticket and define the new fields with the common filed attributes i.e. Mandatory , Type , legal values Thank you in advance for your help Mario Internet

[otrs] FAQ module 1.5.4

Dear all, I'm using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package Manager fails with the following error Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.3.x;) does not match your Framework (2.4.0 beta3)! Please

Re: [otrs] OTRS supported Linux version

.4 for Fedora Core 4,5,6,7,8,9 RPM <http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.4-01.noarch.rpm> " since it is the newer/closer option close to our distro and since it is a "noarch" rpm... From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] OTRS supported Linux version

dì 15 giugno 2009 19.32 To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS supported Linux version Hello, we use OTRS2.3.4 in a RH Enterprise 5 server without problems! From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marchesi Mario Sent: segunda-

[otrs] OTRS supported Linux version

Hi, please can you tell me if OTRS 2.4 or 2.3.4 is supported on Red Hat enterprise Linux 4.x or 5.x Thank you in advance for your support Regards Mario Internet Email Confidentiality Footer ---