DOES NOT autofill it to form, so you have to manually
add it each time you try to log in as Agent. However, on customer login
screen, this works like a charm.
What could be the issue and how to fix it?
--
Matas
-
OTRS mailing
needs priority rights). This can be configured,
for example, to show service list when closing ticket.
Matas
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To unsubscribe:
Hello Fabio,
did you get an answer from OTRS support team on your question?
If yes, could you forward it to me please?
Kind Regards,
Matas Labasauskas
On 14/01/2008, Fabio Paracchini <[EMAIL PROTECTED]> wrote:
>
> Hi folks,
>
> how is a ticket on "pending" impac
Hello again,
did someone meet this problem?
thanks,
Matas
On 25/01/2008, Matas Labasauskas <[EMAIL PROTECTED]> wrote:
>
> Hello,
>
> maybe someone faced this problem too:
>
> when i'm trying to generate a graph using stats module it gives me always
> the same e
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
thank you!
--
Matas Labasauskas
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Hello,
do i need to try to explain my question one more time in another way, or
it's not possible?
thank you!
Matas
On 03/12/2007, Matas Labasauskas <[EMAIL PROTECTED]> wrote:
>
> Hello,
>
> is it possible to receive notification for Customer via e-mail (Outlook)
>
asking to
send e-mail if there is an answer to any of existing tickets to force him to
log in via Customer interface only for significant reason and not to log in
many times hoping for an answer.
thank you in advance,
Matas
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Hello,
by default Ticket Age is increasing from creation moment.
Would by nice to know, is it possible to get Ticket Age increasing only
during set (9:00 - 18:00) working hours?
thank you in advance,
--
Matas
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Hello,
could you please at least tell me, where (script file name) can i find a
logic of access to tickets (COMPANY TICKETS) for customers/customers groups.
many thanks,
Matas
On 04/06/07, Matas Labasauskas <[EMAIL PROTECTED]> wrote:
>
> Hello,
>
> do you have any
Hello,
do you have any solution for this?
Negative answer is possible and acceptable for me too.
Regards,
On 31/05/07, Matas Labasauskas <[EMAIL PROTECTED]> wrote:
Hello,
Is it possible using company tickets function to provide customer X with
access to customer Y tickets, but at th
are able to see each other tickets.
But if i describe customer Y ID in customers X IDs field ONLY, nobody can
see any ticket using company tickets, i mean customer X is not able to see
customers Y tickets.
how can i mange that?
Regards
--
Matas
CustomerID's field and on the contrary.
Regards,
On 08/05/07, Matas Labasauskas <[EMAIL PROTECTED]> wrote:
Hello,
do any option exists? o there is no possibility to do as mentioned bellow?
thank you
Matas
On 03/05/07, Matas Labasauskas <[EMAIL PROTECTED]> wrote:
>
&g
Is it possible to count ticket age only during working hours?
--
Matas Labasauskas
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Support
Hello,
do any option exists? o there is no possibility to do as mentioned bellow?
thank you
Matas
On 03/05/07, Matas Labasauskas <[EMAIL PROTECTED]> wrote:
Hello,
I'm using Company tickets button and it's working perfectly.
How may i let for one user see all company tic
s to be seen in CustomersIDs
field of this user, which must have full access to all tickets and delete
it's ID from every colleagues CustomersIDs fields. After this nobody could
see any tickets, "Company tickets" doesnt work.
thanks a lot
--
Matas
_
means period from state Ticket Creation until Ticket
Close.
Thank you in advance.
On 19/04/07, Christian Schoepplein <[EMAIL PROTECTED]> wrote:
Hi,
On Thu, Apr 19, 2007 at 12:53:26PM +0300, Matas Labasauskas wrote:
>in configuration they say: that if you will describe working hours t
Hello,
nobody can help me with this question?
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Support or consulting for your OTRS system?
=
bs2.lt/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Agent::Ticket::ViewPriority&SysConfigGroup=Ticket>
22 Ticket
Frontend::Agent::Ticket::ViewResponsible<http://otrs.bs2.lt/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSu
hello support,
in configuration they say: that if you will describe working hours ticket
age will be calculated only on working hours. We described working hours,
but ticket age is increasing after working hours also.
thank you
--
Matas Labasauskas
es when doing follow up in customer
interface.
thank you in advance
--
Matas Labasauskas
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Su
hello,
i have one question here:
strange, but after we described working hours (9-18), OTRS system continues
to count (increase) ticket age after 18 oclock. OTRS documentation says that
ticket age is calculated only from 9 to 18 after working hour are described.
Best Regards
--
Matas
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