[otrs] Changing what gets displayed in the ticket overview

agent, is that possible ?? cheers -- Michael Bielicki ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS S

[otrs] How can I change the ticket overview to show the latest message and not the latest customer message ?

Hi any way to change the ticket overview so that the LAST actual message is shown and not the last CUSTOMER message? Would make handling tickets in our case a world easier ... -- Michael Bielicki ___ OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Bug ?

I have the option but it does not show any queue ? > Hi Michael, > > On Tue, Aug 27, 2002 at 11:11:02AM +0100, Michael Bielicki wrote: > >> > > would it be possible to change the queue on closing a ticket ? >> > > Many tickets come into the RAW queue and get c

Re: [otrs] Bug ?

merci bien :) > Hi Michael, > > On Tue, Aug 27, 2002 at 11:11:02AM +0100, Michael Bielicki wrote: > >> > > would it be possible to change the queue on closing a ticket ? >> > > Many tickets come into the RAW queue and get closed there. Would >> > >

Re: [otrs] Bug ?

On Tuesday 27 Aug 2002 10:54, Martin Edenhofer shaped the electrons to say: > Hi Michael, > > On Fri, Aug 23, 2002 at 05:30:51PM +0100, Michael Bielicki wrote: > > (in cleanup) Can't call method "disconnect" on an undefined value at > > /opt/OpenTRS/bin/..//Ke

[otrs] Bug ?

(in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 93 during global destruction. getting that all the time on latest CVS, and ... would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue a

Re: [otrs] merging tickets ?

; > On Fri, Aug 09, 2002 at 04:27:52PM +0100, Michael Bielicki wrote: > > another question. Quite often customers screw up the subject line and we > > have to sort in their message to a particular ticket number. How do we do > > that ? > > Thank you for your nice ideas.

[otrs] merging tickets ?

another question. Quite often customers screw up the subject line and we have to sort in their message to a particular ticket number. How do we do that ? cheers Michael ___ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

Re: [otrs] Archiving procedure

On Thursday 08 August 2002 23:35, Martin Edenhofer wrote: > Hi Michael, > > On Thu, Aug 08, 2002 at 04:48:14PM +0100, Michael Bielicki wrote: > > long time no see, since Zurich. It was nice to meet you there :) > > Ohhh ja. It was really nice to meet you (and all t

[otrs] and now an error ..

Hi Martin, how do I get rid of this error or better how do I get rid of the ticket associated with that one ? Error: No customer article found!! (TicketID=20) Comment: Please contact your admin Bug Report: Click here to report a bug! Handle: /opt/OpenTRS/bin/cgi-bin/index.pl Frontend Subfunction

[otrs] Phone View .. Can it be the queue in the select ?

Hi there, I have a big complaint from my support people that they have to memorise the qeue names so they can answer customer calls :) They asked me if it would be possible to have the queue names instead of the email addresses as a dropdown in the phone view screen ? How would I change that ?

[otrs] Archiving procedure

hat is for archival only, to keep the current one nicely fast and clean. How would I go for that ? cheers Michael Bielicki ___ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: h