e this works for you.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Michael Bush
Sent: Wednesday, May 30, 2007 8:05 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Error when closing tickets
I consistently get the OTRS error below when c
I consistently get the OTRS error below when closing tickets. Any ideas
what might be causing the error and how to resolve it?
Michael Bush
OTRS Message below:
Software error:
Unknown encoding '' at ../..//Kernel/System/Email.p
Maurice:
Were you able to resolve this error? I am experiencing the same error
now running OTRS 2.1.7. It seems to come and go at random.
Michael Bush
--
Software error:
Unknown encoding '' at ../..//Kernel/System/Email.pm line 255
--
Maurice James Ny wrote:
queue area and assign the rigth email account to every queue (eg, I replace
the [EMAIL PROTECTED] by [EMAIL PROTECTED]). The last step I did
set up Pop accounts.
Carlos
México
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de
Michael Bush Enviado el: D
arlos
México
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de
Michael Bush
Enviado el: Domingo, 13 de Mayo de 2007 04:48 p.m.
Para: User questions and discussions about OTRS.org
Asunto: [otrs] OTRS Notification and Agent replies to OTRS via email client
] before replying. Did I miss a
configuration somewhere?
Michael Bush
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Support or consulting
Elias:
Thanks! Worked great!
The setup is a neat change from the 1.X and early 2.X series. I briefly
started using Cerberbus in November 2006 but have returned to OTRS. The
power and flexibility is great along with OTRS being open source.
Michael Bush
Elias Probst wrote:
On Sunday 13
How do you setup OTRS 2.1.7 to place the signature above the reply
message instead of below?
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t; # ms_style
Michael> $Self->{ResponseFormat} = '$Data{"Salutation"}
Michael> $Data{"StdResponse"}
Michael> $Data{"Signature"}
Michael> $Data{"OrigFrom"} $Text{"wrote"}:
Michael>
sponse"}
$Data{"Signature"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
';
Please advise on how to fix.
Thanks,
Michael Bush
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eply via a Blackberry and close the ticket when they are
back in the office.
Michael Bush
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Su
Shri:
Did you ever get a reply to your post? I need to the same functionality.
-Michael
Shri Shrikumar wrote:
Hi All,
I found a discussion about this on the mailing lists ages ago and
wondered if there was an update. Basically, what I am looking for is
functionality similar to how request t
they are
back in the office.
Michael Bush
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Support oder Consulting für Ihr OTRS System
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