Re: [otrs] OTRS support for virtual sites

Hi, > I'm new to OTRS, and looking at installing it on a CentOS server with > Apache (and mod_perl). However, the server is currently hosting numerous > websites and e-mail accounts under different domains (i.e. virtual > sites), and I would like to provide an OTRS "instance" for each > domain.

Re: [otrs] After getting incoming pop3 Email, email on server is deleted. Any way to stop this?

for the virus and spam scanning, or configure procmail to do it. Regards, Michael. > BJ > > - Original Message - > From: "Michael Mansour" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" > Sent: Sunday, January

Re: [otrs] After getting incoming pop3 Email, email on server is deleted. Any way to stop this?

Hi, > Hi, > I did a clean Windows install this weekend and everything seems to > be working well, despite the fact that I'm a totally new to this. I > do however, have some questions: 1) In my setup OTRS is retrieving > POP3 emails from my ISP provided server. After retrieval OTRS > deletes t

Re: [otrs] Version update

Hi, > > [WINDOWS-1252?]I’m running Fedora Core 4 and yes, I do regular backups. J > > > > I suppose the database is independent of the rpm, so maybe [WINDOWS-1252?]I’ll try > > to use the source package, because I [WINDOWS-1252?]don’t have a newer rpm. > > > > Do you think the scripts will do it

[otrs] Found bug in OTRS 2.2.4

Hi, I found a bug in 2.2.4 With the "Email Addresses" link, I have: [EMAIL PROTECTED] valid [EMAIL PROTECTED] valid I have my queues which have the: Systemaddress field set to [EMAIL PROTECTED] which means that the auto-responses use the [EMAIL PROTECTED] "From" address. I now go to the

[otrs] On-line docs need updating

Hi, In this section: http://doc.otrs.org/2.2/en/html/x947.html where it says: " OTRS can send auto answers to customer users. Auto answers are send if special events happen, e.g. if a new ticket is created in a queue, if a followup for a ticke is receifed, if a ticket is closed or rejected by t

[otrs] Date format in otrs 2.2.4

Hi, The current date format defined in the software is: mm/dd/ How can I change this to: dd/mm/yyy ? Thanks. Michael. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://l

[otrs] Phone call/ new ticket

Hi, I'm trying to figure out how to use the "Phone call / new ticket" option. Anything I enter in the "From" field isn't accepted. The "Search Customer" also doesn't seem to do anything. Any ideas / advice on how I can use this feature? Thanks. Michael. __

RE: [otrs] LDAP Auth to Windows AD issue

inal Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of Michael Mansour Sent: Thursday, November 22, 2007 3:29 AM To: otrs@otrs.org > Subject: [otrs] LDAP Auth to Windows AD issue > > Hi, > > I've spent the entire day going through docs and websit

[otrs] LDAP Auth to Windows AD issue

tin,DC=,DC= local', filter='(member=CN=Michael Mansour,OU=CT_Users,OU=Users,OU=,DC=,DC=local)', Success, referer: http://xxx.x.local/otrs/index.pl The tutorial I also followed was here: http://trinityhome.org/Home/index.php?wpid=98&front_id=18 which details how to use the LDAP

[otrs] Configuring System Auth LDAP after install

Hi, I installed OTRS a couple of weeks ago using it's internal MySQL authentication. I've just been asked to change this to use the Windows 2003 AD server (via LDAP I assume). I currently only have two user accounts (other than [EMAIL PROTECTED]) in OTRS. I've looked through OTRS documents but