Re: [otrs] Auto assignement of the resposibility of the ticket

Hi Xiaoxing, via SOAP create? http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=369 -- Never 2011/7/28 Xiaoxing Meng : > Hi there, > Is it possible to assign the ticket to a owner or a resposibility > automatically when a ticket is created? > > Regards, > Xiaoxing > > > > > > > --

Re: [otrs] Software error

Hi Meng, pls try: ./otrs.SetPermissions.pl otrs www-date /opt/otrs/ on Debian: ./otrs.SetPermissions.pl otrs www-date /usr/share/otrs/ see here: http://t.cn/hbHsie - Never 2011/4/15 Xiaoxing Meng : > Hi, > In fact, I have changed the right of access by using "chmod" for each file, > but at t

Re: [otrs] Debian Package for OTRS3

Hi Munroe, Installation on Debian 5.04 lenny http://wiki.otrs.org/index.php?title=Installation_on_Debian_5.04_lenny note: OTRS2 bin/SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs OTRS3 bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-gro

Re: [otrs] [Ticket#2010122342009598] can't open developer doc

die OTRS AG. > > 23.12.2010 10:39 (+1) - Min Never schrieb: > Dear All, > > I can not open this document, may I ask who has the same problem with me? > ftp://ftp.otrs.org/pub/otrs/doc/doc-developer/2.4/en/pdf/otrs_developer_boo[..] > > but 3.0 is OK: > ftp://ftp.otrs.org/pu

Re: [otrs] can't open developer doc

OK, thank you all~ 2010/12/23 Shawn Beasley : > Never, > > On Dec 23, 2010, at 10:33 , Min Never wrote: > >> Hi Alexander, >> >> Thanks, but the two documents are not the same. >> >> > > I have forwarded your issue! > > -- > > Shaw

Re: [otrs] can't open developer doc

Hi Alexander, Thanks, but the two documents are not the same. - Never 2010/12/23 Alexander Halle : > Min Never wrote : >> >> I can not open this document, may I ask who has the same problem with me? >> >> ftp://ftp.otrs.org/pub/otrs/doc/doc-developer/2.4/en/

Re: [otrs] can't open developer doc

Hi Mike, Yes, can't open it. - Never 2010/12/23 Michiel Beijen : > Works for me now. Do you still have issues? > > -- > Mike > > > > On Thu, Dec 23, 2010 at 2:09 AM, Min Never wrote: >> Dear All, >> >> I can not open this document, may

[otrs] can't open developer doc

Dear All, I can not open this document, may I ask who has the same problem with me? ftp://ftp.otrs.org/pub/otrs/doc/doc-developer/2.4/en/pdf/otrs_developer_book.pdf but 3.0 is OK: ftp://ftp.otrs.org/pub/otrs/doc/doc-developer/3.0/en/pdf/otrs_developer_book.pdf i'm using Ubunut 8.04, thanks. -