Re: [otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please

2007-11-22 Thread Moritz Bunkus
->{FQDN} = 'whatever.com'; as it should be. Regards, Moritz -- Dipl.-Inform. Moritz Bunkus Geschäftsführung LINET Services GbR | Gotenweg 15 | 38106 Braunschweig Tel. 0531-180508-0 | Fax 0531-180508-29 http://www.linet-services.de Vertretungsberechtigte Gesellschafte

[otrs] automatic replies if ticket comes in via email but not via phone

2005-09-23 Thread Moritz Bunkus
+ 3. or 1. + 2. But we cannot figure out how to achieve all three goals at the same time. Any hints? Regards, Moritz Bunkus -- LINET Services GbR Gotenweg 15 Tel.: 0531-280 191 71 38106 Braunschweig Fax.: 0531-280 191 72 http://www.linet-services.de mailto:[

Re: [otrs] TicketHook Issue after upgrade to 2.0.1

2005-08-19 Thread Moritz Bunkus
Hey, On Thursday 18 August 2005 15:46, West, Bradley G. wrote: > The new format in 2.0.1 is > > $Self->{'Ticket::Hook'} = 'Your Ticket Hook String Here'; Is there a list that maps all or at least some of the old configuration options to the new ones? Or at least a list of the new options? UPG

Re: [otrs] is it possible to connect two OTRS systems?

2005-06-16 Thread Moritz Bunkus
Hey, On Thursday 16 June 2005 12:30, Victor Rodriguez Cortes wrote: > Why would you need to "connect" two OTRS servers? Is there any real > situation where this thing would be practical? We have very close ties to four other companies. Although each has its own IT systems (and that won't c

[otrs] is it possible to connect two OTRS systems?

2005-06-16 Thread Moritz Bunkus
Hey, a colleague of mine thinks that it is possible to connect two different OTRS systems, e.g. those of two companies. The idea is that tickets can be moved from one system to the other. Unfortunately I haven't found anything about that in the docs, nor in the mailing list archives. So I guess th