Re: [otrs] help me

2011-10-29 Thread Nathan Unsworth
Run the command under sudo. Ekram wrote: Hi, When i am running the database check i found the following error. It is a fresh installation on debian6. root@newotrs:/opt/otrs# perl -w /opt/otrs/bin/otrs.CheckDB.pl DBD::Pg::st execute failed: ERROR: permission denied for relation valid at /opt/

Re: [otrs] customer.pl or e-mail ticket creation

2011-07-29 Thread Nathan Unsworth
The developer manual and forums have a lot of the information you're asking for. Ugo Bellavance wrote: Hi, Any opinions about the method of ticket creation? We would like to allow the customer to set the priority or SLA when creating a ticket. It would be easy to do using the customer portal

Re: [otrs] Changing PostMaster pickup time

2011-07-18 Thread Nathan Unsworth
Thanks Lars! Lars Jørgensen wrote: Hi Nathan, Yeah, you need to install the new crontab. Look at bin/Cron.sh. Running it without any parameters gives you some instructions. Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nathan Unsworth Sent: Sunday, July 17

[otrs] Disable Popup Windows

2011-07-16 Thread Nathan Unsworth
I need to disable to popup windows when working with Tickets/Work Orders. I know there is a way to disable this but I have not found it. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net

[otrs] Changing PostMaster pickup time

2011-07-16 Thread Nathan Unsworth
I need to change the amount of time between each mail pickup from 10 minutes to 1 minute. I have modified the var/cron/postmaster_mailbox file to reflect this and have restarted cron. Is there anything else I need to change to properly set this new pickup time? ~Nathan Unsworth M

Re: [otrs] [Ticket #5498] Frontend::WebPath Is Broken

2011-07-05 Thread Nathan Unsworth
This is not my OTRS system. My OTRS is linked to completely different email addresses. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net -Original Message- From: otrs-boun...@otrs.org on behalf of Michiel Beijen Sent: Mon 7/4/2011 4:13

Re: [otrs] [Ticket #5498] Frontend::WebPath Is Broken

2011-07-04 Thread Nathan Unsworth
help! ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net -Original Message- From: otrs-boun...@otrs.org on behalf of Michiel Beijen Sent: Mon 7/4/2011 3:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] [Ticket #5498

[otrs] BLOCK KIRAN IT

2011-07-04 Thread Nathan Unsworth
Will one of the Admins PLEASE block these emails?? This is getting ridiculous. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net - OTRS mailing list: otrs - Webpage: http

[otrs] Frontend::WebPath Is Broken

2011-07-03 Thread Nathan Unsworth
e database? Thankfully this is my test system and I have a full backup up from 6/26/11 just before I upgraded. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net - OTRS mailing list: otrs

Re: [otrs] Modify Criticality Names

2011-05-16 Thread Nathan Unsworth
Oh... Now I feel stupid lol. I kept overlooking the General Catalog and going straight to SysConfig. Thank you for your help Michiel! ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net -Original Message- From: otrs-boun...@otrs.org on

[otrs] Modify Criticality Names

2011-05-15 Thread Nathan Unsworth
er to understand for future administrators. I am running OTRS::ITSM 3.0.7::3.0.3. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75099 nat...@sqwishy.net | www.sqwishy.net - OTRS mailing list: otrs - Webpage: http://otrs.