[otrs] Move ticket to different queue if nothing happens ...

don't see any possibility to filter for tickets with '2 days without action'. Does anyone has an idea how to get this working ? Thanks, Niels Kueck. -- 5 GB Mailbox, 50 FreeSMS http://www.gmx.net/de/go/promail +++ GMX - die erste Adresse für

Re: [otrs] Including Bug Tracker in OTRS ?

t; On Tue, Aug 09, 2005 at 04:49:52PM +0200, Niels Kueck wrote: > >While searching at google for a bug tracking system I found a note that > the > >OTRS will get a 'module' where a bug tracker is included. > > Can you send me the link to this note please ;). Look a

[otrs] Including Bug Tracker in OTRS ?

anything about this feature ? Or did I just miss anything in the new version ? Thanks, Niels Kueck. -- 5 GB Mailbox, 50 FreeSMS http://www.gmx.net/de/go/promail +++ GMX - die erste Adresse für Mail, Message, More +++ ___ OTRS mailing list: otrs

[otrs] Fontcolor in Search Results

Hi, I've got a question about searching for tickets. Why do I get most of the tickets with red fontcolor and some tickets with black fontcolor if I look at the search result. Thanks for help, Niels Kueck. -- Geschenkt: 3 Monate GMX ProMail gratis + 3 Ausgaben stern gratis ++ Jetzt anm

[otrs] Ticket Age

Hi, we are using otrs for several weeks now and it works very fine. But I've got a question to the age of a ticket. I thought, that the ticket age is increasing as long as the ticket is open. If someone close the ticket the ticket age would be 'frozen'. That mean, if I look on a ticket from last