On 10 Jun 2016, at 14:59, Olivier Macchioni <olivier.macchi...@wingo.ch>
> wrote:
>
> Hello Renée,
>
> Thank you for your idea.
>
> This is definitely an option - I could even create this table automatically
> at the beginning of my SQL query using WITH
> <
d_value) with
> unique (field_id, field_key)
> * change the backend module for Dropdown fields where the possible values are
> stored to the new table (every time the dynamic field is changed)
> * use that new table in the SQL query
>
> - Renée
>
> Am 10.06.2016 um 14:13 schrieb
Hello dear list,
I’m trying to export a list of tickets directly from the OTRS DB - I’m
computing 20 columns, there are 7 joins… the request is not that small…
And it takes approx. 50 seconds to generate 5’000 rows I need. Knowing that I
will eventually need to export much more than 5’000
On Mar 6, 2014, at 08:19, Mathias Braeunling
mathias.otrsmailingli...@gmail.com wrote:
Hi,
a bit tricky in my case because the data is stored in an external
DB.
Olivier
or you might store this information (customer language) directly in a
dynamic field, which you can then display in
in an external DB.
Olivier
On Mar 4, 2014, at 20:24, Olivier Macchioni olivier.macchi...@wingo.ch wrote:
Hello dear list,
There are to a few web pages describing how to add custom Columns in
TicketOverviewSmall - for instance
http://techiesfromthecradle.blogspot.ch/2012/08/customizing
Hello dear list,
There are to a few web pages describing how to add custom Columns in
TicketOverviewSmall - for instance
http://techiesfromthecradle.blogspot.ch/2012/08/customizing-otrs-list-views.html
This doesn't seem to be applicable any more with OTRS 3.3 - the file has
completely
Hello dear List,
Today, the AgentTicketQueue allows to sort tickets by various columns (Age,
Ticket Number, State, ...) - I've added some more columns for our own needs
(Customer Language for instance).
I wonder if it's possible to add the option to Filter the tickets depending
the value in
Thank you Gerald,
For what it's worth, I've implemented a simple Perl script to do this
synchronization LDAP - DB.
Olivier
On Sep 23, 2013, at 17:33, Gerald Young wrote:
AuthSync doesn't handle additional fields.
On Mon, Sep 23, 2013 at 11:18 AM, Olivier Macchioni
olivier.macchi
Hello dear list,
I'm using an LDAP integration for the AuthSyncModule
For reporting reasons, I'd like to add one more information in OTRS - the
Agent's departmentNumber, which is of course stored in LDAP.
I tried adding it to AuthSyncModule::LDAP::UserSyncMap:
behavior.
Met vriendelijke groet / Gruß / Best Regards,
Jurjen Verhoeff
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-Oorspronkelijk bericht-
Van: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Namens Olivier
Hello dear OTRS user list,
Our problem is the following:
If the customer opens a ticket via e-mail, we want to notify him that we have
received his mail and that we are going to process it.
If the we open a ticket via any other method (New phone ticket or using our
company's My account
Hello,
I need to classify my tickets based on a multi-level tree - I actually have 3
levels, for instance:
Customer / Shipment / Not delivered
Customer / Shipment / Broken
Customer / Payment / Invoice not received
Customer / Payment / Invoice dispute
Supplier / Goods reception / Quality Problem
Hello List,
My customers are stored in a DB, and they all have a state ('lead',
'active_customer', 'former_customer', ...).
OTRS is linked to this DB, and he knows about their states because I've added a
customer field - I've used this method:
Hello,
I'd like to delegate the management of Response Templates - typically editing
those templates - to one of our Agents.
Is there a way to do so without granting him full Admin rights?
Thanks,
Olivier
-
OTRS mailing list:
or so? And could it be that they can't resolve the value
you have set for Core::FQDN over DNS?
Still. I would say it's not a great error message...
--
Mike
On Thu, Jun 23, 2011 at 21:14, Olivier Macchioni
olivier.macchi...@wingo.ch wrote:
Hello All,
Some of my users are reporting
Hello All,
Some of my users are reporting an error with IE8 on OTRS 3.0.6 when trying to
answer to a ticket:
Détails de l’erreur de la page Web
Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1;
Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152;
Hello dear list,
We're providing support in a multi-lingual area.
What can OTRS offer us in terms of language management for customers? I'm
specifically interested in the following questions:
- is there a specific way to link customers to languages? (we're using an
external customer DB)
-
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