As part of an ongoing project, i am currently trying to write scripts
that will automatically alter the details stored by OTRS. I have been
able to write scripts such that i can create and alter articles, users,
groups etc. But have been unable to create tickets externally. Although
the ticket
Is it possible to make OTRS successfully render HTML e-mails?? Currently
if the e-mail is in HTML format then a link is displayed that opens a
new window containing the source code, however i would like to make it
so that the HTML is properly shown in the space for the message body.
Despite cha
