[otrs] Manually altering database

[Paul J Hickman]

As part of an ongoing project, i am currently trying to write scripts 
that will automatically alter the details stored by OTRS. I have been 
able to write scripts such that i can create and alter articles, users, 
groups etc. But have been unable to create tickets externally. Although 
the ticket table shows the updates, they are not shown by the GUI.

There are 3 possibilities i can see why this won't be working:
1 - Because i need to do more than simply create a new ticket record 
(and a corresponding article).
2 - Altering the database without passing through OTRS violates some 
internal checking.
3 - The database record becomes corrupted im performing the insertion.

Any advice on whether this problem is solvable, and if so how would be 
greatly appreciated.

Kind regards,
Paul Hickman
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