RE: [otrs] Status of Statistics Developers?

t any of it into practice. Paul Paul Stigaard Operations Analyst Retail Lockbox, Inc. [EMAIL PROTECTED] Phone 206.624.2871 Fax 206.624.2872 Disclaimer: The information contained in this communication is confidential and only for the use of the intended addressee(s).  If you have received this co

RE: [otrs] 1.2.2 questions

ollow that ensures they collect all the pertinent information.  Then we won't have to call our customer back for more information before resolving the issue.  (Yes, this is a training issue not a software issue, but required fields in the screen where they enter the information would help tremend

RE: [otrs] feature request: query "time_accounting" for all ticke tsofcustomer x

o create such reports with an interface that will give everyone who needs custom reports the ability to create them. btw, I'm trying my best to send this in plain-text without any attachments, but at this point, I haven't determined if that's even possible with this Outlook/Exchang

RE: [otrs] a newbie question about reporting

anyone else found a good reporting tool for these features?  I noticed an email in the archives describing MySQL Control Center as a potential interface for this, but has anyone tested this for making similar queries? many thanks, Paul -- Paul Stigaard Operations Analyst Retail Lockbox, Inc.

[otrs] a newbie question about reporting

this functionality, that can generate information based on what's in the database? Am I just not seeing something right in front of me? many thanks, Paul -- Paul Stigaard Operations Analyst Retail Lockbox, Inc. ___ OTRS mailing list: o