mail. The parameters of the sendmail binary on Config.pm must
have the following order:
$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f ';
The critical flag is '-f' that must always be the last one.
This fixes all the stupid followups.
Best re
Ups ?
-- Original Message --
From: Robert Kehl <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Send: 2003-09-07
Subject: Re: [otrs] Is it possible to use auto-reply only for Tickerthatare
created via the customer-interface
; <[EMAIL PROTECTED]>
Enviar: 04/09/2003
Assunto: Re: [otrs] Is it possible to use auto-reply only for Ticker that are
created via the customer-interface ?
Hi Pedro,
On Thu, Sep 04, 2003 at 09:29:54PM +0100, Pedro Rebelo wrote:
> On my tickets, when I click on the History tab, it
On my tickets, when I click on the History tab, it shows a followup right after the
auto-reply response. How can I disable these annoying followups ?
Thanks
-- Mensagem Original --
De: Martin Edenhofer <[EMAIL PROTECTED]>
Para: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Env
Whenever I activate the auto-reponse "reply", it works fine: the customer sends a mail
to the OTRS system and then receives a notification. The problem is, that when I click
on the History link of that same Ticket, i have a stupid follow up:
FollowUp FollowUp for [20030902]
And the foll
Whenever i close a ticket, it comes back to me as a locked ticket. I can never close a
ticket...did anyone have this problem?
Thank you.
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Hello there.
Whenever the agent closes a ticket and makes a note, I would like the customer who
requested the ticket to get notified (via email) that his problem was solved (or not).
I would also like him to receive the note in the same email. How can that be done ?
Thank you.
___
Hello there.
I have been looking around and found no answers for my questions. By default, when a
customer requests a ticket to any queue, the owner of that queue is root. How can I
change the owner of a queue ? Also, is there any way I can forward each ticket that
belongs to a queue that I've
