Hi Ralf,
> What is the sense of these fields? Can someone please give me a real world
> examples for how/why to use these fields?
First of all: FreeText (and FreeTime) fields are deprecated in 3.1. The new
technology, "Dynamic Fields", is much more flexible.
One prominent example of the use o
> Any chance you can supply the script ?
unfortunately no - it was done for a customer, so I can't give it away.
> and a quick and dirty howto.
I wouldn't do it 'quick and dirty', but rather by the book ...
1. Create the DynamicField using the GUI. I built an OPM installer that takes
care of
Hi,
this is *exactly* what I just implemented for a customer of mine this week.
I did not find any way to implement the functionality with out-of-the-box OTRS
functions, so I wrote a PostMaster module that does, essentially, the
following:
1. Parse incoming mails from the 'upstream' ticket m
> DNS and name resolution on the host is working fine ?
I had a similar issue also related to DNS, but not that obvious.
Some months ago, I reconfigured the whole internal network at one site to use
IPv6, including DNS. All internal servers have an IPv6 record () in DNS as
well as an IPv4
Hi Mark,
> Wonder why his mail agents sends this message over and over again... If I am
> not mistaking outlook just sends an OO notice only once to an unique
> recipient and not for every single mail.
it isn't MS Outlook but Tobit's David FX, according to the headers. Even so,
I'm a bit surp
On 23.09.2011, at 22:10, Garabed Yegavian wrote:
> I hope he gets back soon .
October 4th.
Meanwhile it would be a good idea for some admin to take him off this list.
Best regards,
Peter.
-
OTRS mailing list: o
Hi Robert,
to make this clear (at least to me):
On 28.07.2011, at 00:29, Robert Woodworth wrote:
> I don't get a pull down box.
> That's the problem
>
> DASHBOARD TICKETS STATISTICS CUSTOMERS ADMIN
> SysConfig
> Result
> Please enter a search term to look for settings.
>
> This is ho
Hi Robert,
> In the "System Admin" box on the lower right of the screen, there is a sub
> entry "Sysconfig"
> Its is this "Sysconfig" that does not give me anything to click on.
are you sure that you're not missing the pulldown menu on the left side, just
below the search box? You could click o
We are getting this SPAM because someone set his OTRS to process mails in the
account he receives this mailing list on. And now it opens a ticket for each
and every mail in this account and sends an auto-reply.
Since the last one was from October 2010, I expect that there are a couple of
thousa
Hi Allessandro,
> Not more than a few moments ago a kind developer replied to my bug report,
> informing me that the issue was already fixed in the CVS (shame on me for not
> noticing it despite having searched).
thanks for pointing it out - I was just in the process of creating a Bugzila
acc
Hi Allessandro,
thanks for your kind reply.
I did some research as well, and created a slightly different fix that will
also make it possible to add new queues:
[pete@otrs1 postgres]$ diff /opt/otrs/Kernel/System/Queue.pm
/opt/otrs/Custom/Kernel/System/Queue.pm
671a672,677
> foreach my $
Hi,
I am currently (among other things) evaluating the PostgreSQL backend for OTRS
(mainly because I don't really like MySQL, but also because of restrictions a
customer of mine makes with respect to the database engine - if something other
than PostgreSQL is required, there must be very good r
Hi,
I have been experiencing a pretty annoying problem with my OTRS 3.0.5
installation, which it seems I cannot really narrow down. I am currently
running OTRS on a CentOS 5.5 machine with MySQL 5.0.77, Perl 5.8.8, and apache
2.2.3, all installed from the standard CentOS repository. mod_perl a
Hi Nils,
> be careful. AFAIK this only works if you do not use mod_perl.
> Michiel might be able to add some insights here ... ?!?!
I'll be interested in any information about the problem - OTOH, in Centos 5.5,
mod_perl seems to be installed by default, and it it cenrtainly installed on my
mac
Hi Nils,
> that is an interesting one!
I would have preferred it to be a little less interesting :-)
> Just a first try, do you use SSL and if so, can you retry without?
> And can you post your SOAP script?
Nope, SSL is (currently) not part of the picture - I tried to simplify the
setup as mu
Hi,
I have a very annoying problem with OTRS and the SOAP::Lite interface.
I have an instance of OTRS running which I used SOAP to connect to, everything
works just fine. The base operating system is CentOS 5.5, OTRS version is 3.0.5
and SOAP::Lite is installed in version 0.710.10 (since 7.12
Hi Mike,
thanks for the pointer, I managed to write a module that does exactly what I
need. Actually this is even better than what I had in mind, since I can run the
entire interface the external systems within OTRS and even handle the
configuration into OTRS' SysConfig. Sleek!
Cheers,
Pe
Hi,
I am rather new to OTRS, and I'm faced with a challenge I could, so far, not
find any existing solution for (maybe I'm just looking in the wrong place).
I want to integrate OTRS in an existing system and network monitoring
environment. Most, if not all, of the tickets will be generated au
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