Re: [otrs] Add details to customer fields

Hi! You can use the UserSyncMap Feature to achive just that, at least when you have the data in your LDAP. In your otrs\Kernel\Config.pm, you have configured the LDAP connection. After That, just add the UserSyncMap, just like the following: $Self->{"AuthSyncModule1"} = 'Kernel::System::Au

Re: [otrs] Help with hardware

I can give you some info about our environment: Some 700-odd users and 10 agents. This is a realy low traffic system with ~1900 Tickets in 8 Months, so about 11 Tickets per working day. This runs on a FreeBSD system with a 4 core Intel XEON E5620 @2,4 Ghz and 8 GB of RAM. This is probably way overs

Re: [otrs] Firefox does not remember otrs agent password

For me, this problem occurred after we switched to the 3.x series... Cheers Phil -- It might be just possible, by lying very still in a cellar somewhere, to get through a day without committing a crime. But only just. And, even then, you were probably guilty of loitering. - Terry Pratchett: Feet of

Re: [otrs] Firefox does not remember otrs agent password

This probably relates to the way the login form is created on both pages. There are some differences in the way the form is shown, but nothing strikes me as overly unusual... Cheers Phil -- It might be just possible, by lying very still in a cellar somewhere, to get through a day without committing

Re: [otrs] How to reset Ticket counters

Hi Muhammad, just out of curiosity, why would you do that? Any ticket older than one month would be, I assume, overwritten. What happens if a tickets needs longer to be resolved? Or the user asks something about an older ticket? And furthermore, you'll loose all possibilities to do long term statis

Re: [otrs] Add pictures to Signatures

Hi Muhammad, you upload your file to a web server that is accessible to all Clients and enter the path in form of HTH Cheers Phil -- It might be just possible, by lying very still in a cellar somewhere, to get through a day without committing a crime. But only just. And, even then, you were proba

Re: [otrs] Adding queues after upgrade to OTRS latest version

Hi! I know that this is a known bug in 3.0.5... what version are you running? Cheers Phil -- It might be just possible, by lying very still in a cellar somewhere, to get through a day without committing a crime. But only just. And, even then, you were probably guilty of loitering. - Terry Pratchett