Re: [otrs] Reply to a customer ticket

-- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Polonkai Gergely > Sent: viernes, 11 de marzo de 2011 17:37 > To: otrs@otrs.org > Subject: [otrs] Reply to a customer ticket > > Hello! > > I have upgraded from OTRS 2.4.x to 3.0.6. Until today we

[otrs] Reply to a customer ticket

Hello! I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing the ITSM features of OTRS::ITSM, which works great. Today, we began to test the ticketing features, so we could fully migrate from our old ReadyDesk system to OTRS. However, we cannot find a reply feature in the ticket d