:- +919930333734Mailto: pradumna.maheshw...@tcs.com-Forwarded by Pradumna Maheshwari/MUM/TCS on 12/23/2010 05:36PM -To: otrs@otrs.org, otrs-boun...@otrs.orgFrom: Pradumna Maheshwari/MUM/TCSDate: 12/22/2010 07:43PMSubject: OTRS system giving 500 internal server error Hello all I have a problem
IIS under 'Handler Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI.Thanks a lot for your response...Regards-Pradumna Maheshwari =-=-=Notice: The information contained in this e-mailmessage and/or attachments to it may contain confidential or privileged informati
in IIS under 'Handler
Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI.
Thanks a lot for your response...
Regards-
Pradumna Maheshwari
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module I should use for OTRS in IIS under 'Handler
Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI.
Thanks a lot for your response...
Regards-
Pradumna Maheshwari
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h module I should use for OTRS in IIS under 'Handler Mapping'- Cgimodule or ISAPIModule ? Currently I am using ISAPI.Thanks a lot for your response...Regards-Pradumna Maheshwari=-=-=Notice: The information contained in this e-mailmessage and/or attachments to it may contain co
'Berczyski' becomes 'Berczy#241;ski'What to do ..?Thanks and Regards-Pradumna Maheshwari=-=-=Notice: The information contained in this e-mailmessage and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination
Hello all,I want to add a text field in phone ticket as sometimes Agent need to answer the ticket while creating it in 'Closed' state. How to do ?I hav tried using "Ticket::Frontend::AgentTicketPhone###ArticleFreeText:", but its showing 2 small text fields.Thanks in advance...Pradumna
a lot...Pradumna Maheshwari=-=-=Notice: The information contained in this e-mailmessage and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying
webmaster, giving this error message and the time and date of the error. Ticket is creating but notifications are not going.Please tell me what can be done.Thanks a lotPradumna Maheshwari=-=-=Notice: The information contained in this e-mailmessage and/or attachments to it may
Hello,I have a Window based OTRS. On running Cron4Win32.pl manually, my Crontab.txt file get updated with lots of extra characters.MAILTO="r...@localhost"MAILTO="r...@localhost"L À F ?jÜÄwÊy4ùó0^Ëy4ùó0^Ë PàOÐ ê:i¢Ø +00 /C:\ R 1 ;2 inetpub ï¾;2;2* ré i n e t p u b R
Hello all...In my OTRS system, Cronjob are not running automatically.For example - After running 'PendingJob.pl', I get below error and I don't getpending reminder.ERROR: OTRS-PendingJobs-10 Perl: 5.10.1 OS: MSWin32 Time: Tue Oct 26 18:26:40 2010Message: First bind failed! 80090308: LdapErr:
Thanks Nils,
But where to check whether Customer have permission to Queue ? How to give
permission ?
Pradumna Maheshwari
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Thanks Nils,
But where to check whether Customer have permission to Queue ? How to give
permission ?
Pradumna Maheshwari
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Hello,
How can Customer re-open the ticket that is raised by Agent on his behalf
(i.e. Phone ticket) ?
thanks.
Pradumna Maheshwari
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to do..?
Thanks...
Pradumna Maheshwari
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Hello
I want that '7 Day Stats' graph on dashboard should be get refresh in 5
mins, where should make the changes?
I have made changes in
Frontend::Agent::Dashboard::DashboardBackend###0250-TicketStats making
CacheTTL = 5,
but not working.
Thanks..
Pradumna Maheshwari
Hello,
How can Customer re-open the ticket that is raised by Agent on his behalf
(i.e. Phone ticket) ? As this ticket is not listed in the Customer ticket
list, how to proceed ?
thanks.
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Hello,
Can you please tell me, what do we mean by closing ticket with first
customer contact ? How it is related to Articles of the ticket ?
Is it possible to generate its report in 'Stats' ? How ?
Thanks...
Pradumna Maheshwari
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Hello,
What is function of Dynamic Objects 'ITSMTicketFirstLevelSolutionRate' ?
What tickets are considered as First level Solved ?
thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
::StateAfterPending found for 'pending' in
Kernel/Config.pm!
ERROR: No Ticket::StateAfterPending found for 'pending' in
Kernel/Config.pm!
ERROR: No Ticket::StateAfterPending found for 'pending' in
Kernel/Config.pm!
Kindly tell me solution for the same.
Thanks a lot in advance.
Pradumna Maheshwari
and escalation feature.
Thanks again.
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
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Hello,
What is First Contact Resolution Rate in OTRS ? How to calculate it ?
Thanks...
Pradumna Maheshwari
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'. Is this a problem?
Kindly respond me, thanks...
Pradumna Maheshwari
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not the intended recipient, any dissemination, use
...?
What should be the RegExp for the filter , if I want to ignore the email
containing Help us with your feedback! anywhere in the Subject line ?
Thanks a lot in advance
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http
'. Is this a problem?
Kindly respond me, thanks...
Pradumna Maheshwari
=-=-=
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message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use
...?
What should be the RegExp for the filter , if I want to ignore the email
containing Help us with your feedback! anywhere in the Subject line ?
Thanks a lot in advance
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http
...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
Experience certainty. IT Services
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Hello,
Can you tell me, what is difference between 'PendingDate' and 'Due date'?
Under what situation, should each one be used ?
thanks...
Pradumna Maheshwari
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Hello,
The Notification body of Survey is coming in Plain text instead of HTML,
How to convert it into HTML..?
Thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
-Ignore' and Value as
'yes'...is it fine..?
thanks
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
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Kindy tell me, how to get capture original ticket's Subject in all the
external notes from Zoom ticket.
Thanks...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
Hello all..
I would like to add, Service field in 'Note' link of Zoom ticket.
What I need to add in 'AgentTicketNote.dtl ?
Do I need to update both '.dtl' and '.PM' files..?
Thanks...
Pradumna Maheshwari
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Hello All...
Kindly tell me, how to make various email responses in one format (plain
text or html) ?
As because now, sometimes its comes as Plain Text and sometime in HTML...
Thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Hello ,
Can anyone tell me the exact difference between these two..?
What should be use when..?
What to do for this example:
Suppose I have 10 Queues. To Customer A, I want to display only 5 queues
and to Customer B, rest 5 queue.
Thanks a lot.
Pradumna Maheshwari
Tata Consultancy
Is there any relation between Escalation of ticket and SLA with the
Pending Reminder.
As we have made all escalations zero and also no SLA is there, is this a
reason for Agent are not getting reminders..?
Thanks...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto
Hello All,
My problem is, When I am changing queue name from 'Queue' of Admin module.
After this the updated queue get disappear from Customer Interface.
What to do..?
Thanks in advance..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Hello All,
Can you please tell me, how to add various details of users from Active
Directory to OTRS system..?
Thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
is appreciated...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
Experience certainty. IT Services
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Hello all...
How to display different queues to different Customer ?
Example : Suppose I have 10 Queues. To Customer A, I want to display only
5 queues and to Customer B, rest 5 queue.
How to do..?
Thanks...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto
.
Thanks...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
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::Pending Reminder'
as on selecting it and on clicking 'Change' , in 'Type' field only 'bg::'
is coming. What to do?
Thanks in advance...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
Hello all..
Can anyone explain me what do is the meaning of 'First Contact Resolution
Rate' in OTRS ? How to calculate it..?
Thanks...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
Hello
I want that '7 Day Stats' graph on dashboard should be get refresh in 5
mins, where should make the changes?
Thanks-
Thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
Hello
How First Contact Resolution Rate is calculated..?
Is it means all tickets created and closed at the same day or ticket
created and closed by one particular queue?
Thanks-
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website
Hello
I want that 7 Day Stats graph should be auto refresh in 5 mins, where
should make the changes?
Thanks-
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
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Hello Michiel,
Is there any updates on Agent manual?
Is it present somewhere?
Thanks-
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
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::Customer::Ticket::ViewNewSysConfigGroup=Ticket
but its not working...
What to do??
Thanks-
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
Experience certainty. IT Services
Hello All,
I am facing a problem that after modifying the queue name from 'Queue'
link, that queue get disappear from Customer interface while raising new
ticket.
what to do?
Thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
, in Customer interface I can see the updated
name if any ticket has been previously raised on that queue. There updated
queue name use to come. But while raising new ticket, the modified queue
get disappear. Where I need to modify queue name more?
Pradumna Maheshwari
Tata Consultancy Services
Cell
there is no image at all.
Can someone give any suggestion? I know its browser compatibility problem,
but then Development link is opening fine and not Prod link...?
Thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http
Download
Center
Thanks..
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
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