Re: [otrs] LDAP and OTRS: getting closer

Boniforti Flavio wrote: Hello list! I'm now getting closer to LDAP-based authentication. What I now get is that when I try to login as a Customer, I get "Panic! no User Data!!!" error. The log shows that the authentification is ok. Where may the error be? $Self->{'Customer::AuthModule'} = 'K

Re: [otrs] Going directly to OTRS

Joe Fusco wrote: I have OTRS installed on a SuSE 10.1 system.  I just completed the installation and have installed a single user, myself.   The host name of the system is web1.domain.com.  I have a DNS record for helpdesk.domain.com that points to the IP address of

Re: [otrs] Active Directory and OTRS2?

Boniforti Flavio wrote: Hello list, is the integration with Active Directory still done as in version 1.3 on OTRS 2? Or is there any particular thing to do? Many thanks. I am using 2 and it works fine in it. Al you have to do is to add the necessary items in /Kernel/Config.pm PD __

Re: [otrs] Remove Language option

Hi Bipin, You can do this by commenting out the respective option in the .dtl page. For your case you can do this in the file /Kernel/Output/HTML/Standard/Login.dtl PD BipinDas wrote: Hi This may be a silly question. May I know how to remove the Language and Lost Password option from the i

Re: [otrs] How to MAP a drop-down box for 'customer.pl'?

s taylor wrote: Hello. How can I map a drop-down box for 'customer.pl'? FROM: maxlength="2"> TO: === Select a State Alabama Alaska Arizona etc. How to incorporate this: ~~` value="$QData{"UserState"}" ~~` which is used in the statement??? Hi Taylor, I changed

Re: [otrs] ERROR: "DBI::db=HASH(0x8615e80)->disconnect invalidates...Kernel/System/DB.pm"

s taylor wrote: Hello. What is this error and how to correct it? It shows up in the error logs upon loading customer.pl or index.pl. I created a bug report since I've seen this in the mailing list twice (May 2006; 2 different people) without an answer. I think it may be interfering with a

Re: [otrs] More information for one specific queue

Guillaume Rehm wrote: Hi all, Is it possible tout add one dropdown list to choose wich computer just for 1 specific queue. I have a queue called servers. In this queue I want to be able to add a dropdown list to specify the server name. Is it possible ? Thanks in advance and Best Regards,

Re: [otrs] Changing new ticket Form

Stefan Lindecke wrote: Priyadarsan Roy schrieb: Hi all, My company boss would like to have the New Ticket Form from the customer log in,in such a way that he gets a drop down menu for the subject field. With values "Hardware" "Software" etc. Any directions on which file

[otrs] Changing new ticket Form

Hi all, My company boss would like to have the New Ticket Form from the customer log in,in such a way that he gets a drop down menu for the subject field. With values "Hardware" "Software" etc. Any directions on which file I should start with will be helpful. Thanks, PD _

Re: [otrs] Notification Related Issue

Hi Prafulla, I believe this notification can be done by the agent itself. If you log in as that particular agent and go to the Preferences section in "Mail Notification" you can see the notifications option. Also make sure that agent has updated his mail password properly in the OTRS agent set

[otrs] Agent LDAP authentication

Hi all, I have successfully made the customers to be authenticated via LDAP. Now I would like to have the Agent authentication also to be done through the LDAP. My Config.pm looks like this . Cold some one point how I can start doing the Agent authentication also through my LDAP. PD ***