[otrs] Non-Latin/western languages

2016-05-24 Thread Ritchie, Dennis
Does OTRS, in receiving an incoming email (or tries to send) in a language other than Latin Characters, support these languages? 'DatabaseVersion' => 'MySQL 5.6.16', 'OSType' => 'Linux', 'OSVersion' => 'centos 6.7', 'OTRSVersion' => '4.0.6', 'PerlVersion' => '5.10.1', Thank You Denn

Re: [otrs] question

2015-05-21 Thread Ritchie, Dennis
On 15-04-20 03:15 PM, Ritchie, Dennis wrote: > That sounds more like a resource constraint problem on the > server > > I agree but see below (I've munged some of the information): > Are these top stats from the OTRS server or the MySQL server? I think it would help if y

Re: [otrs] question

2015-04-20 Thread Ritchie, Dennis
That sounds more like a resource constraint problem on the server I agree but see below (I've munged some of the information): Running Fine: top - 11:25:54 up 33 days, 16:05, 1 user, load average: 0.00, 0.00, 0.00 Tasks: 256 total, 1 running, 255 sleeping, 0 stopped, 0 zombie Cpu(s):

Re: [otrs] question

2015-04-17 Thread Ritchie, Dennis
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Friedrich Kölbel Sent: Friday, April 17, 2015 1:10 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] question Am 17.04.2015 um 18:16 schrieb Ritchie, Dennis: I currently have an OTRS (4.7) install on

Re: [otrs] question

2015-04-17 Thread Ritchie, Dennis
The 15 minutes can be to get a logon screen. Or if already logged in to switch screens. Thank You Dennis From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Boyes Sent: Friday, April 17, 2015 1:16 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] q

[otrs] question

2015-04-17 Thread Ritchie, Dennis
I currently have an OTRS (4.7) install on Centos 6.6. We are using a remote MySQL database (remote as in not on the same machine as the OTRS installation but in the same network vlan). Is this a recommended or supported setup? We are seeing slowdowns of up to 15 minutes on the OTRS system occasion

Re: [otrs] Otrs Slow Response/lockup

2015-02-26 Thread Ritchie, Dennis
: otrs@otrs.org Subject: Re: [otrs] Otrs Slow Response/lockup Hi Dennis, Whats the value for innodb_log_file_size in your MySQL? Marc Am 26.02.15 um 19:17 schrieb Ritchie, Dennis: Approximately every 2 days, I have to restart Apache and OTRS on my Centos 6.6, Mysql 5.6.16, Perl 5.10.1, and OTRS

[otrs] Otrs Slow Response/lockup

2015-02-26 Thread Ritchie, Dennis
Approximately every 2 days, I have to restart Apache and OTRS on my Centos 6.6, Mysql 5.6.16, Perl 5.10.1, and OTRS 4.03 System: This is due to the following: When I open up a browser window to log into the OTRS Application, I get a white screen, if I am already logged in and try to change scre