Re: [otrs] X-OTRS-Children-In-Queues in PostmasterFilter not creating parent-child tickets

the fact that we just developed it internally and never pushed it upstream, sorry for the noise... Regards, Roland -- Roland Wolters Tel.: +49 (0) 21 61 / 46 43-181 Mobil: +49 (0) 160 / 74 52 624 pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283 credativ GmbH, HRB Mönc

[otrs] X-OTRS-Children-In-Queues in PostmasterFilter not creating parent-child tickets

tQueue.pm looks to me like the way would be to insert "foo::bar,foo::zeta,::alpha::beta", just like I tried... Regards, Roland -- Roland Wolters Tel.: +49 (0) 21 61 / 46 43-181 Mobil: +49 (0) 160 / 74 52 624 pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283 credativ Gmb

[otrs] 3.0 beta ok to use?

, Roland. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] HTML-Link in TicketValue?

the otrs display/ticket zoom: http://www.mycompany.com/[..] If I change the value to a html hyperlink, http://www.myco[...] Is there a way to tell otrs to display the TicketValue as a link or at least to interprete the html code given in that field? Best regards, Roland -- Roland Wolters Te

[otrs] Auto-CC when replying?

the mail server (filtering by the To: address, adding a CC), but I would prefer to have the configuration within otrs. Any ideas if that is possible? Or did I simply miss the appropriate config option? Regards, Roland -- Roland Wolters Tel.: +49 (0)21 61 / 46 43-181 pgp fingerprint: D2DE

[otrs] Informix as DB backend

Hi! Does anyone already have successfully used Informix as additional database backend for CustomerUser? I only receive "Got no MainObject! at .../Kernel/System/DB.pm line 84." when activating dbi:Informix. Querying the database with a short Perlscript succeeds. Than

RE: [otrs] Two Interface requests

> 1. When I select a ticket via its checkbox I get a javascript > confirmation box. I need to click this away. This increases the number > of clicks required for batch editing by 100%. Especially when I select > all Spam etc. this is a major pain. I would recommend removing this. you can disabl

Re[2]: [otrs] Version Change Management

> releases. Later on it also features easy reintegration of these off trunk developments. I am currently trying this out, by first mirroring the current CVS into an "main" ARCH repository. Regards, Roland ___ OTRS mailing list: otrs -

Re: [otrs] "Link" menu

tors" idea of how to use it. Regards, Roland ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] customizing TicketView.dtl ?

Sorry for repeating my question here. I posted a similar one on [dev] but most likely I was not focused enough. I am trying to customize TicketView.dtl. I need to acces $Data{"ArticleContentPath"}, but it is not there. Is there a way to get access? Thank y

[otrs] Attachments also in plain.txt?

ave found, that plain.txt still contains everything I need, I again have hope to be able to render it, since other perl based programs like OpenWebMail can do it too. Might it be, that I am not aware of other methods of sending attachements, that are not contained within plain.txt?

Re[4]: [otrs] Outlook HTML, was Extra unsuspected "0xa" (LF?) character in attachements...

On Thu, 18 Mar 2004 10:03:51 +0100 (W. Europe Standard Time) Roland <[EMAIL PROTECTED]> wrote: > Another question is popping up. (Forgive me if this is already a FAQ but I did not > find it yet.) > I cannot properly view MS Outlook generated HTML mails that have embedded > p

Re[3]: [otrs] Outlook HTML, was Extra unsuspected "0xa" (LF?) character in attachements...

On Thu, 18 Mar 2004 08:15:59 +0100 (W. Europe Standard Time) Roland <[EMAIL PROTECTED]> wrote: > On Wed, 17 Mar 2004 21:31:30 +0100 Robert Kehl <[EMAIL PROTECTED]> wrote: > > > On Wednesday, March 17, 2004 5:00 PM > > Roland <[EMAIL PROTECTED]> wrote: > &g

Re[2]: [otrs] Problem with attachments

gt; it? > Sorry I did not get all of the previous posts, because I subscribed to the list yesterday, but this sounds like the error I am getting. The prepended LF character. reagards Roland ___ OTRS mailing list: otrs - Webpage: http://otrs.o

Re[2]: [otrs] Extra unsuspected "0xa" (LF?) character in attachements...

On Wed, 17 Mar 2004 21:31:30 +0100 Robert Kehl <[EMAIL PROTECTED]> wrote: > On Wednesday, March 17, 2004 5:00 PM > Roland <[EMAIL PROTECTED]> wrote: > > I needed to change my articel storage to > > 'Kernel::System::Ticket::ArticleStorageFS' mode. T

[otrs] .../otrs/Kernel/cpan-lib ?

the dark... Cheers Roland ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] Extra unsuspected "0xa" (LF?) character in attachements...

for *.jpg as well as for *.zip. Is there anything I can do about this? Thank you, Roland ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listin

[otrs] display inline pictures in queue view?

read then. Thank you, Roland ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => h