[otrs] Ticket - field Time units (work units)

Hi there When creating ticket, what kind of entry is placed in the field Time units (work units)? day / hour Thank you Sergio - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] FAQ - Top 10 articles

Hi there At the Top 10 articles is showing the categories. When I'm logged in as user I can see that there are other categories, but cannot access them, how to hide the categories that the User can not access? Thank you Sergio ---

[otrs] Additional features for packages

Hi Alexander As you suggested: "There is a demo system with the common packages installed, so you could compare this to your installation to find the differences: http://www.otrs.com/en/products/itsm/online-demo/"; I compared with my installation and found two more options in the navigation bar

[otrs] Additional features for packages

Hi Anyone know if there are some additional features in the packages below? ITSMIncidentProblemManagement 2.0.2 ITSMServiceLevelManagement2.0.2 ITSM 2.0.2 Currently, I have installed: OTRS 2.4.7 & ITSM 2.0.2. Sergio -

[otrs] ITSM 2.0.2 functionality

Alexander Alexander, thank you for your answer. I have installed the GeneralCatalog and the ITSMCore packages. Does anyone know if there is some additional functionality if I install these packages? ITSMIncidentProblemManagement, ITSMServiceLevelManagement, ITSM? Regards Sérgio ser...@scs.eti

[otrs] How to become a user client as an agent?

Hi there How to become a user client as an agent? And would like to thank the response previously sent about my last questions. Many thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

[otrs] Ticket and FAQ linked

Hi there How to disassociate a faq for a ticket? Many thanks. _ TRANSFORME SUAS FOTOS EM EMOTICONS PARA O MESSENGER. CLIQUE AQUI PARA COMEÇAR. http://ilm.windowslive.com.br/?ocid=I

[otrs] Company Tickets

Hi there In customer.pl interface we have the CompanyTickets menu. Besides we have many tickets closed this menu doesn´t show anything. Is it for only open tickets? Best regards - OTRS mailing list: otrs - Webpage: http://otrs.

[otrs] Customer notification / information

Hi there Besides the interface of interaction with the customer (customer.pl), how can I directly ask the client to respond to my requests. Because, it is not always the client is logged in the interface (customer.pl). Thanks in advance for any help. Best regards

Re: [otrs] otrs Digest, Vol 20, Issue 25

Olivier Thank you for your information. But, as I am a beginner, could you inform me how can I edit the Kernel/Outpu/HTML? Tks Sergio > From: otrs-requ...@otrs.org > Subject: otrs Digest, Vol 20, Issue 25 > To: otrs@otrs.org > Date: Tue, 11 May 2010 16:36:48 + > > Send otrs mailing lis

[otrs] Customize Customer login screen

Hi everyone This is my first post. Could you help me how to customize customer login screen, like: Logo, Company Name, footer, footer2? Many Thanks Sergio _ VOCÊ PODE TER 25 G