Hi Alexander As you suggested:
"There is a demo system with the common packages installed, so you could compare this to your installation to find the differences: http://www.otrs.com/en/products/itsm/online-demo/"; I compared with my installation and found two more options in the navigation bar demonstration in a demo system: Responsible (0) Watched Tickets (0) What kind of impact could be if I did not install these two options? I sent this message with an attached screenshot without 2 options, but it wasnt released. Many thanks Sergio
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