[otrs] Make visible "Send From" in Ticket

Hi ! we´ve tickets (created out of emails) with different information about the real "sender" and the information in the "From" field. Example -> Someone sends an email out of an "service mailbox" . So we´ve the information about the service-mailbox ( in field "from") and the information in the

Re: [otrs] : Empty "SearchTab"

Hi ! yes, the same problem with the default skin(s). Stefanie Message: 3 Date: Wed, 20 Aug 2014 03:18:10 +0200 From: Florian Edlhuber Subject: Re: [otrs] : Empty "SearchTab" To: otrs@otrs.org Message-ID: <1408497490.509545.40232974.57...@otrs.edlhuber.net> Content-Type: text/plain; charset="

[otrs] Empty "SearchTab"

Hi ! after updating to version 3.3.8 the tab for "FulltextSearch" is empty. The function is still there , but the tabname is not there. Where can I "rename" it ?! Best regards, Stefanie Krüger- OTRS mailing list: otrs - Webpage:

[otrs] Modification Body-Field

Hi ! after updating to version 3.2.5 the body field is no longer changeable. That means you can change it by drag it out. But you cannot change the width of the field. That´s unpractical for enter datas. Is this a bug or a feature in version 3.2.5 ;-) Best regards, Stefanie Krüger-

[otrs] Antwort: Closed tickets (Jean BROW)

Today's Topics: 1. Closed tickets (Jean BROW) -- Message: 1 Date: Thu, 21 Mar 2013 17:01:38 +0100 From: Jean BROW Subject: [otrs] Closed tickets To: "User questions and discussions about OTRS." Message-ID: Content-Type:

[otrs] Answer-Draft with CC-Recipient

Hi ! ok, I´ll have a look. Just a question before I start. I don´t want to have that "CC-Recipient" in all response documents, just in a special response template !? Can I realise it, with your solution ? Best regards, Stefanie Krueger ## Date: Thu, 29 Nov 2012 10

Re: [otrs] Answer-Draft with CC-Recipient

Hi Gerald, I would like to use templates. But there I´ve not options to set the CC-Recipient. Or ? Best regards, Stefanie Krüger Von: otrs-requ...@otrs.org An: otrs@otrs.org, Datum: 22.11.2012 12:58 Betreff: otrs Digest, Vol 50, Issue 21 Gesendet von: otrs-boun...@otrs.org Send otrs maili

[otrs] Answer-Draft with CC-Recipient

Hi ! I want to create a responce-draft where the field "CC-recipient" is filled automatically with a certain email-address. Is that possible ? We´re using the otrs version 3.1.11 Every tipp is welcome :-) Best regards, Stefanie Krüger--

[otrs] Checklist

Message: 1 Date: Wed, 17 Oct 2012 14:13:45 + From: Juan Manuel Clavero Almir?n Subject: Re: [otrs] Checklist To: User questions and discussions about OTRS. Message-ID: <4e6c4135180b424cbfc6c6de9456154a2a17b...@scpdpsexmb01p.ssib.local> Content-Type: text/plain; charset="utf-8" Hi Stefanie,

[otrs] Checklist

Hi ! I want to use something like "check lists". That means, I want to have lists with questions , which should be answerd during the creation of the ticket, to make the processing of the ticket easier. That lists should be flexible and should change in depence of my choosen queue. I hope, I c

[otrs] Fehlermeldung nach Update auf 3.1.10

Hi ! seit Update auf 3.1.10 können keine Telefon-tickets mehr erstelt werden. Im Log erscheint folgender Fehler. Sep 25 15:46:08 support-test OTRS-CGI-68[16271]: [Error][Kernel::System::DynamicField::DynamicFieldUpdate][Line:356]: Need ID! Ich habe im Admin-Handbuch gelesen, dass aus den Freet

Re: [otrs] Good Idea to update directly to 3.1.8

Hi ! Great, than I´ll try it. :-) Best regards, Stefanie Krüger- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Good Idea to update directly to 3.1.8

Hi ! We´re working with otrs version 3.0.11. Is it possible to update directly to version 3.1.8 ? Best regards, Stefanie Krüger- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] Help -> Information after merging tickets

Hi ! nevertheless many thanks :-) Regards, Stefanie Message: 5 Date: Wed, 27 Jun 2012 18:05:59 +0200 From: Michiel Beijen Subject: Re: [otrs] Help -> Information after merging tickets To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=UTF-8 O

Re: [otrs] Help -> Information after merging tickets

Hi ! yes, good idea, but doen´t resolve my problem. :-) I have ticket A and ticket B. Now I merge ticket A into the still existing ticket B. I want to inform the owner of ticket B about an update of his/her ticket. Regards, Stefanie Message: 2 Date: Tue, 26 Jun 2012 19:51:28 +0200 From: Mich

[otrs] Antwort: otrs Digest, Vol 45, Issue 34

Hi ! no, it´s not a bugfix or something. It´s just an individual modification. So I think it´s the best way for us, to add the modification again after an update. Thanks :-) Regards, Stefanie Krüger Message: 4 Date: Tue, 26 Jun 2012 08:07:18 + From: Subject: Re: [otrs] Save individual

Re: [otrs] Help -> Information after merging tickets

Hi ! no, that doesn´t help. I know this forum entry. It doesn´t help me, because there ´ s no answer to that question, how to send an information to the owner/agent of the ticket, which gets the merged ticket. Message: 2 Date: Mon, 25 Jun 2012 17:51:20 -0400 From: Gerald Young Subject: Re:

[otrs] Save individual package modifications

Hi ! is it possible to create individual modifications and save them for updates ? For example : I changed the lenght of the displayed FAQ titles in the file "/Kernel/Output/HTML/Standard/AgentFAQOverviewSmall.dtl" We´re using the FAQ package 2.0.7 How can I protect this modifications for the ne

[otrs] Help -> Information after merging tickets

Hi ! I want to create an email for the ticket-owner, after a new ticket was merged to an existing ticket. I try to create an event-notification, but I always get an email with information about the new (merged) ticket and not about the existing ticket. :-( I which way can I realise it ? Any he

[otrs] Help - > Error Updating Master/Slave Package from 1.2.1 to 1.8.1

Hi ! during the update of the Master/Slave Package from version 1.2.1 to 1.8.1 I get the following error-message. We use otrs version 3.0.11. Maybe someone can help me ! Thanks, Stefanie Krüger Backend ERROR: OTRS-CGI-68 Perl: 5.10.1 OS: linux Time: Wed Jun 6 17:21:47 2012 Message: Can't insta

[otrs] Help -> Information after merging tickets

Hi ! I want to create an email for the ticket-owner, after a new ticket was merged to an existing ticket. I try to create an event-notification, but I always get an email with information about the new (merged) ticket and not about the existing ticket. :-( I which way can I realise it ? Any he

[otrs] Antwort: Help - French Interface not complete translated

Hi ! thanks for you help. That´s great. Best regards, Stefanie Krüger Von: otrs-requ...@otrs.org An: otrs@otrs.org, Datum: 06.06.2012 22:27 Betreff: otrs Digest, Vol 45, Issue 9 Gesendet von: otrs-boun...@otrs.org Send otrs mailing list submissions to otrs@otrs.org To sub

[otrs] Help - French Interface not complete translated

Hi ! I´ve a question about translating the OTRS interface into French. We´ve users , who want to use the French interface. During testing the system , I find out , that not the whole interface is translated into French. (we use otrs version 3.0.11) Is it possible to help translating the system o

[otrs] Antwort: otrs Digest, Vol 42, Issue 63

Message: 2 Date: Fri, 30 Mar 2012 09:15:57 +0200 From: Cyrille Bollu Subject: Re: [otrs] Question about To: otrs@otrs.org Message-ID: <4f755dad.9090...@belnet.be> Content-Type: text/plain; charset="iso-8859-1" Hi ! I find a way to change the displayed subject: you can change the SYSCONFIG -->>

[otrs] Question about

Hi ! I´ve a question about a certain behavior in the otrs views. Why does the "customer" and "subject" in theview "my locked tickets" changed, when I get a respond-email to a ticket, where the sender of that email is not equal to the customer of that ticket ? Example: The customer of the tic