Hello,
In the Admin area Customer User Management page, does anyone
know how to change the sorting for the list of customers. It seems to be
sorting on login and we would like to sort on customer id instead.
Thanks,
Sandy
___
OTRS
Title: Message
Hello,
We put the following in otrs/Kernel/Config.pm:
# Format of the
standard response
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFrom"}
$Text{"wrote"}:
$Data{"Body"}
';
Hope this helps,
Rudi,
You can add the following to your Config.pm
file
$Self->{SpellCheckerIgnore} = [
'firstWord', 'secondWord', 'etc' ];
Where firstWord and secondWord are the
words you want the spell checker to ignore.
Sandy
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] O
Hello all,
We just started using the OTRS ticketing system for all our
support and really like it. We just have a few customization items that
somebody else may have already written code to do. If you have, could you
send me the code?
1. When a customer sends an email with multip
Hello OTRS Users,
I am a newbie with OTRS and have found my question in the
archives, but no real answer there. Hopefully someone can help me.
We have just started using OTRS as our primary support
tool. Occasionally there are two tickets created for one request. We
have a cron j
