I would like to run a MySQL query that tells me how
many unanswered tickets I have in the entire OTRS database and the date of the
oldest one.
This is so I can insert it into a cgi page I use to
check the overall status of my website. Then I dont have to login to OTRS to see
if I need to c
How does one set a queue so that when it is
responded to, the default state is 'closed-succesful' instead of
'open'?
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Thanks to both who responded.
I think the fact that the feature to originate a
ticket is called 'Phone View' is pretty indicative of my complaints regarding
the OTRS interface. ;)
- Original Message -
From:
Wilhelm
Farrugia
To: User questions and discussions about OTRS
We have been using OTRS for several months, and
although we have found the configuration and setup design a bit
confusing and non-intuituve, we have been able to get it to do what we need, and
it does it well.
One example: it took 3 of us, a Perl/UNIX web
programmer and two Linux system ad
