As a followup, I found section 12.1.1 in the manual, about external
databases. I was just wondering if anyone had any more specific
examples about Oracle. Do we need to install the Oracle client on the
OTRS server?
Thanks
Shane
On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley wrote:
> We
We're currently using MySQL for our internal database with OTRS.
However we have an existing Oracle database which contains our customers.
Is it possible to pull customer data from a read-only Oracle table?
For example a customer calls in, gives us their CustomerID. Our
agents then enter that Cu
it ;-))
>
> Li
>
>
>
>
> *Shane Presley *
> Sent by: otrs-boun...@otrs.org
>
> 09.03.2010 13:55
> Please respond to
> "User questions and discussions about OTRS."
>
> To
> otrs@otrs.org
> cc
> Subject
> [otrs] Question about dashbo
I've installed OTRS to demo it for a help desk app. Installed and
running fine -- great documentation!
One question question (more to come I'm sure)..
What's the difference in the dashboard of New Tickets vs Open Tickets?
When I create a new phone-ticket it shows up in the "Open Tickets/Need
to
