[otrs] Trouble scheduling generic agent jobs

I've created a spam terminator generic agent job that automatically closes tickets in the spam queue. No matter what I select for the schedule it never runs automatically. It will run as expected through if I manually run the job. Am I missing something? Thanks, Carl

RE: [otrs] Newline characters removed from incoming emails

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sheline, Carl (LLU) Sent: Sunday, September 18, 2005 1:57 PM To: User questions and discussions about OTRS.org Subject: [otrs] Newline characters removed from incoming emails When PostMasterPOP3.pl gets the new

[otrs] Line break issue

] On Behalf Of Sheline, Carl (LLU) Sent: Tuesday, September 06, 2005 1:36 PM To: User questions and discussions about OTRS.org Subject: [otrs] Email end of line markers gone Howdy everyone, Our OTRS installation is receiving emails from a Tfmail webform. Everytime it receives an email generated

[otrs] Email end of line markers gone

Howdy everyone, Our OTRS installation is receiving emails from a Tfmail webform. Everytime it receives an email generated from the webform, the end of line markers are gone and all of the text is run together: Name: carlage: testcomments: did it work? I pointed the tfmail webform to send email

RE: [otrs] Using apostrophes in the subject causing problems

Here's the kicker: Just for fun, I took the same otrs installation, created a mysql database, changed a few config files to point otrs to the mysql database (instead of postgres) and magically all my problems I've been emailing this thread about disappeared! The apostrophe issue can't be

[otrs] Using apostrophes in the subject causing problems

I'm using OTRS 1.3.2 When I create a phone ticket and type someone's computer needs blah blah in the subject and then finish out filling the rest of the ticket and then click on create I get this error message: Error: called with 2 bind variables when 0 are needed, SQL: 'INSERT INTO article

RE: [otrs] Using apostrophes in the subject causing problems

. (this is potentially a security issue too) I've filed a bug report about it http://bugs.otrs.org/show_bug.cgi?id=809 Sheline, Carl (LLU) wrote: I'm using OTRS 1.3.2 When I create a phone ticket and type someone's computer needs blah blah in the subject and then finish out filling the rest

[otrs] Search text field case sensitive?

In Otrs 1.3.2 full text search field appears to be case sensitive. Any way to fix this? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] SMTP server requires SSL and authentication

Our mail server requires SSL and authentication for SMTP. I understand that OTRS supports STMP authentication but I didn't see any option for SSL. What are my options? Or what am I missing? Thanks, Carl Sheline School of Dentistry Loma Linda University

[otrs] Global support software/issutrak or OTRS?

Does anyone have experience with both GSS ( formerly issutrak http://www.thinkgss.com ) and OTRS? Which piece of software supports a better helpdesk implementation? Which would you recommend? GSS supports an inventory modules with an automated collection utility. For those of you using OTRS,

[otrs] (no subject)

I have the ldap lookup working for customer data, but when I change the following line: CustomerID = 'mail', To CustomerID = 'uid', Nothing changes in the lookup. The CustomerID is still their email address. I want it to be the ldap uid. Even when I enter something like: