[otrs] Trouble scheduling generic agent jobs

I've created a spam terminator generic agent job that automatically closes tickets in the spam queue. No matter what I select for the schedule it never runs automatically. It will run as expected through if I manually run the job. Am I missing something? Thanks, Carl _

RE: [otrs] Newline characters removed from incoming emails

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sheline, Carl (LLU) Sent: Sunday, September 18, 2005 1:57 PM To: User questions and discussions about OTRS.org Subject: [otrs] Newline characters removed from incoming emails When PostMasterPOP3.pl gets the new

[otrs] Newline characters removed from incoming emails

When PostMasterPOP3.pl gets the new messages, do the messages then go to EmailParser.pm before becoming a ticket in OTRS? I'm trying to discover where OTRS is stripping all of the newline characters from incoming emails. Thanks, Carl ___ OTRS mailing

[otrs] Line break issue

] On Behalf Of Sheline, Carl (LLU) Sent: Tuesday, September 06, 2005 1:36 PM To: User questions and discussions about OTRS.org Subject: [otrs] Email end of line markers gone Howdy everyone, Our OTRS installation is receiving emails from a Tfmail webform. Everytime it receives an email generated

[otrs] Email end of line markers gone

Howdy everyone, Our OTRS installation is receiving emails from a Tfmail webform. Everytime it receives an email generated from the webform, the end of line markers are gone and all of the text is run together: Name: carlage: testcomments: did it work? I pointed the tfmail webform to send email t

RE: [otrs] "This message was written in a character set other than yourown" error message

Solved the problem by change tfmail char set to "us-ascii". -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sheline, Carl (LLU) Sent: Monday, September 05, 2005 4:03 PM To: User questions and discussions about OTRS.org Subject: [otrs] "T

[otrs] "This message was written in a character set other than your own" error message

I'm getting this error message on an incoming email that OTRS checks: "This message was written in a character set other than your own. If it is not displayed correctly, click here to open it in a new window." The email is from a web form generated by tfmail. I have confirmed that both charact

[otrs] Searching by close date

I would to search for all the closed successful tickets for a specific technician by date closed. In 1.3.2 the only option is search by ticket create date which is not quite the same thing. What are my options? Thanks for your help. Carl Sheline [EMAIL PROTECTED] _

RE: [otrs] Using apostrophes in the subject causing problems

Here's the kicker: Just for fun, I took the same otrs installation, created a mysql database, changed a few config files to point otrs to the mysql database (instead of postgres) and magically all my problems I've been emailing this thread about disappeared! The apostrophe issue can't be dupl

[otrs] Search "text" field case sensitive?

In Otrs 1.3.2 full text search field appears to be case sensitive. Any way to fix this? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs S

RE: [otrs] Using apostrophes in the subject causing problems

't correct. (this is potentially a security issue too) I've filed a bug report about it http://bugs.otrs.org/show_bug.cgi?id=809 Sheline, Carl (LLU) wrote: >I'm using OTRS 1.3.2 > >When I create a phone ticket and type "someone's computer needs blah >blah"

[otrs] Using apostrophes in the subject causing problems

I'm using OTRS 1.3.2 When I create a phone ticket and type "someone's computer needs blah blah" in the subject and then finish out filling the rest of the ticket and then click on create I get this error message: Error: called with 2 bind variables when 0 are needed, SQL: 'INSERT INTO article (

[otrs] SMTP server requires SSL and authentication

Our mail server requires SSL and authentication for SMTP. I understand that OTRS supports STMP authentication but I didn't see any option for SSL. What are my options? Or what am I missing? Thanks, Carl Sheline School of Dentistry Loma Linda University ___

[otrs] Global support software/issutrak or OTRS?

Does anyone have experience with both GSS ( formerly issutrak http://www.thinkgss.com ) and OTRS? Which piece of software supports a better helpdesk implementation? Which would you recommend? GSS supports an inventory modules with an automated collection utility. For those of you using OTRS, h

[otrs] (no subject)

I have the ldap lookup working for customer data, but when I change the following line: CustomerID => 'mail', To CustomerID => 'uid', Nothing changes in the lookup. The CustomerID is still their email address. I want it to be the ldap uid. Even when I enter something like: