[otrs] Attachment problem

When a new ticket with multiple attachment (let say 3 pdf files) is created, we are unable to open 2nd and 3rd attachment, we always the first one. any body can help ? regards Simone Girlanda ___ OTRS mailing list: otrs - Webpage: http

[otrs] FAQ Large attachment problem

the same problem ? Simone Girlanda attachment: winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS

R: [otrs] Stats for otrs 2.0.4

I did an StatusView implementation in order to obtain a dashboard/monitor of help desk activities(see image enclosed, sorry is in Italian). So I'm able to get: Open Tickets Age Distribution (Et dei Ticket Aperti): Number of tickets that are open for more of 3 days, 1 day, 8

R: [otrs] Stats for otrs 2.0.4[Scanned]

great !! of course the problem is to respect otrs standard, not to translate from Italian to English. is it possible to use otrs CVS and collabrate to otrs implementation ? I can send you files I modified, how can we arrange ? -Messaggio originale-Da: [EMAIL PROTECTED]

R: [otrs] Contact customer - remote connection

interested by inserting different ways to deal with customers... Florian Le mardi 07 février 2006 à 17:18 +0100, Simone Girlanda a écrit : I would like to insert a different way to Contact customer: now the system allow only phone call, but we usually connect to user computer using remote access

R: R: [otrs] OTRS statistics

BETWEEN '2006-01-01' AND '2006-02-01' + INTERVAL 1 DAY; You can also try and select no queues. The script will then simply use all tickets. Regards, Edgar -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Simone Girlanda Verzonden: woensdag 8

R: R: [otrs] OTRS statistics

number of follow-ups/replies per ticket - Number of first time fixes An example graph is attached as workload.gif. On 2/7/06, Simone Girlanda [EMAIL PROTECTED] wrote: may you give us more detailed installation instruction ? thank you -Messaggio originale- Da: [EMAIL PROTECTED

R: R: [otrs] OTRS statistics

icon file: icon_vraagtaken.gif is missed It's possible to have a copy of it, or what do you intend to show there ? thank you again Simone -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di Simone Girlanda Inviato: mercoledì 8 febbraio 2006 15.34 A: User

R: [otrs] OTRS Reporting modules

I need it too, I'm planning to create something using Crystal Reports onto my network, but a shared / open solution will be best. anybody would like to collaborate to create them ? using which tools ? Simone -Messaggio originale-Da: [EMAIL PROTECTED] [mailto:[EMAIL

R: [otrs] OTRS Reporting - Ticket escalation

I think we should create somethink like this: http://eventum.mysql.org/wiki/index.php/Image:Profile.jpg a desktop / panel / monitor with many index / graph and drill-down capabilities. -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di Alexander Scholler

[otrs] Contact customer

I would like to insert a different way to Contact customer: now the system allow only phone call, but we usually connect to user computer using remote access (remote desktop, pc-anyware, etc.). So we need to have also remote connection. THis kind of operation must be notified to user (phone call

[otrs] Contact customer - remote connection

I would like to insert a different way to "Contact customer": now the system allow only "phone call", but we usually connect to user computer using remote access (remote desktop, pc-anyware, etc.). So we need to have also a "remote connection" record type. This kind of operation must be

R: [otrs] OTRS statistics

may you give us more detailed installation instruction ? thank you -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di Edgar Meij Inviato: martedì 7 febbraio 2006 18.16 A: [EMAIL PROTECTED] Cc: 'User questions and discussions about OTRS.' Oggetto: [otrs] OTRS

[otrs] How to stop ticket AGE when ticket is closed

I did it in the following way, I hope this can help other people. I need to know the duration of a closed ticket because the quality policies of my company evaluate it, but also my customers want to know it. From the customer point of view is not correct to have an endless time counter. 1 -

R: [otrs] R: re: Customer user backend on MSSQL

Ciao Alexander, many thanks for your help, I patched the problem in my installation, should I have to insert a bug report in OTRS bugzilla ? -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di Alexander Scholler Inviato: mercoledì 1 febbraio 2006 8.14 A: User

Re: [otrs] R: re: Customer user backend on MSSQL

Message: 2 Date: Tue, 31 Jan 2006 07:18:05 +0100 From: Alexander Scholler [EMAIL PROTECTED] Subject: Re: [otrs] R: re: Customer user backend on MSSQL To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1;

[otrs] Customer user backend on MSSQL

saluti. Simone Girlanda ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/

[otrs] re: Customer user backend on MSSQL

ODBC connection to microsoft SQL Server works, but I got some problem with OTRS: 1. OTRS look for a table named VALID in my user database (I create a table cloning the one present in the OTRS database) 2. OTRS use a SQL syntax that is not compatible with SQL Server (directive LIMIT), I

[otrs] R: re: Customer user backend on MSSQL

ODBC connection to microsoft SQL Server works, but I got some problem with OTRS: 1. OTRS look for a table named VALID in my user database (I create a table cloning the one present in the OTRS database) 2. OTRS use a SQL syntax that is not compatible with SQL Server (directive LIMIT), I changed

[otrs] Customer user backend on MSSQL

I would like to use my SAP Business One contact table (running on a MS SQL server) as customer user backend, while otrs run on a MySQL database. I'm able to change and test the backend on mysql, but not onto MSSQL. I tried with ODBC and SYBASE, but I have many errors. any body can help ?